It was as simple as the server address. When typing in, I read "server name", so setting it to the correct IP fixed it. Wow..thanks for the help, and sorry I missed something so simple. ________________________________ From: Roland Gruber <p...@rolandgruber.de> Sent: Wednesday, June 18, 2025 3:05 PM To: lam-public@lists.sourceforge.net <lam-public@lists.sourceforge.net> Subject: Re: [Lam-public] Unable to connect to self service.
Hi Glenn, it seems that self-service has TLS enabled in its profile. Please compare the server settings with your LAM server profile (where you create users). Maybe the domain name of the LDAP server is different or TLS is not enabled there. Using the same settings should fix it. The server address "Directory" looks strange. Here should be the domain name of the LDAP server. Best regards Roland Am 18.06.25 um 20:50 schrieb Mallon, Glenn: > Thanks for the reply. Sorry for the delay in getting back. > > Apache log: > > [Wed Jun 18 14:35:11.859102 2025] [php:warn] [pid 1354] [client > 128.103.251.195:62080] PHP Warning: ldap_start_tls(): Unable to start TLS: > Can't contact LDAP server in /opt/local/www/apache2/html/lib/account.inc on > line 774, referer: > http://10.245.34.22/templates/selfService/selfServiceLogin.php?name=Users&scope=user > > [Wed Jun 18 14:35:11.859756 2025] [php:error] [pid 1354] [client > 128.103.251.195:62080] PHP Fatal error: Uncaught TypeError: > ldap_get_option(): Argument #1 ($ldap) must be of type LDAP\\Connection, null > given in /opt/local/www/apache2/html/lib/account.inc:1744\nStack trace:\n#0 > /opt/local/www/apache2/html/lib/account.inc(1744): ldap_get_option()\n#1 > /opt/local/www/apache2/html/templates/selfService/selfServiceLogin.php(235): > getExtendedLDAPErrorMessage()\n#2 {main}\n thrown in > /opt/local/www/apache2/html/lib/account.inc on line 1744, referer: > http://10.245.34.22/templates/selfService/selfServiceLogin.php?name=Users&scope=user > > Self service config: > > [cid:image001.png@01DBE060.1174EF80] > > I copied the config by doing a side by side view of both config pages and > replicating where it was the same. > > I am able to log in and create a user. Only self service seems to be > non-functional right now. > > Thanks. > > ~ Glenn > > From: Roland Gruber <p...@rolandgruber.de> > Date: Thursday, June 5, 2025 at 2:34 PM > To: Mallon, Glenn <glenn_mal...@harvard.edu>, > lam-public@lists.sourceforge.net <lam-public@lists.sourceforge.net> > Subject: Re: [Lam-public] Unable to connect to self service. > Hi Glenn, > > as you get an error 500, can you check what is logged by Apache's error > log? Please also provide a screenshot of the self-service config (first > tab, server settings). > > Do you mean a file copy with "The config was manually copied from the > old server"? As there are more than five years between 6.5 and 9.1 > please try to create the self-service config from scratch in 9.1. > > Is the LAM admin part (where you can create e.g. users) working for you? > > Best regards > Roland > > > Am 05.06.25 um 18:59 schrieb Mallon, Glenn: >> I get the same result. >> >> I’ve imported the cert from the old server now. In the mainmanage.php I >> have “ldaps://” listed next to the Import from server button. >> >> In the self-service config (selfService/adminMain.php) I have just checked >> “Activate TLS” which results in a 500 server error. The config was manually >> copied from the old server, but obviously I have done something wrong. >> >> From: Roland Gruber <p...@rolandgruber.de> >> Date: Monday, June 2, 2025 at 2:07 PM >> To: lam-public@lists.sourceforge.net <lam-public@lists.sourceforge.net> >> Subject: Re: [Lam-public] Unable to connect to self service. >> Hi Glenn, >> >> did you try these? >> >> ldap://10.245.34.22 >> ldap://localhost >> >> If your server supports TLS you can activate the checkbox for it in the >> server profile. This might require that you import the server >> certificate into LAM (same as for ldaps://): >> >> https://www.ldap-account-manager.org/static/doc/manual/ch03.html#idm772 >> >> "Can't contact LDAP server" can also mean that the SSL-connection failed. >> >> >> Best regards >> Roland >> >> >> Am 02.06.25 um 16:00 schrieb Mallon, Glenn: >>> Thanks for this suggestion. Changing the port and trying all ldap prefixes >>> still returns the same error. >>> ________________________________ >>> From: Stefan Kania <ste...@kania-online.de> >>> Sent: Tuesday, May 27, 2025 3:22 PM >>> To: lam-public@lists.sourceforge.net <lam-public@lists.sourceforge.net> >>> Subject: Re: [Lam-public] Unable to connect to self service. >>> >>> ldaps is port 636 not 389 >>> >>> Am 27.05.25 um 19:49 schrieb Mallon, Glenn: >>>> I'm moving from 6.5 to 9.1 by way of a new server. I've managed to solve >>>> a host of issues, but when I try to log in to self service, I get the >>>> following: >>>> >>>> Cannot connect to specified LDAP server. Please try again. >>>> Can't contact LDAP server >>>> >>>> I have tried various base URLs, both the local ip >>>> (ldaps://10.245.34.22:389) and localhost (ldaps://localhost:389). I have >>>> also tried ldapi:// ldap:// and ldaps:// but am coming up with the same >>>> error. >>>> >>>> I am binding with the admin account for now. Is there something obvious I >>>> am missing? >>>> >>>> Harvard University Press <https://www.hup.harvard.edu/> >>>> >>>> *Glenn Mallon* >>>> IT Operations Specialist >>>> Harvard University Press >>>> 617.496.0286 >>>> 79 Garden Street | Cambridge, MA 02138-1400 >>>> www.hup.harvard.edu<http://www.hup.harvard.edu> >>>> <https://www.hup.harvard.edu/> >>>> >>>> >>>> >>>> _______________________________________________ >>>> Lam-public mailing list >>>> Lam-public@lists.sourceforge.net >>>> https://lists.sourceforge.net/lists/listinfo/lam-public >>> >>> -- >>> Stefan Kania >>> Landweg 13 >>> 25693 St. Michaelisdonn >>> >>> >>> >>> >>> >>> >>> _______________________________________________ >>> Lam-public mailing list >>> Lam-public@lists.sourceforge.net >>> https://lists.sourceforge.net/lists/listinfo/lam-public >> >> >> >> _______________________________________________ >> Lam-public mailing list >> Lam-public@lists.sourceforge.net >> https://lists.sourceforge.net/lists/listinfo/lam-public >> >> >> _______________________________________________ >> Lam-public mailing list >> Lam-public@lists.sourceforge.net >> https://lists.sourceforge.net/lists/listinfo/lam-public _______________________________________________ Lam-public mailing list Lam-public@lists.sourceforge.net https://lists.sourceforge.net/lists/listinfo/lam-public
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