Bill,

I appreciate the fact that you've embraced development with OpenLaszlo. I also understand that things can get very frustrating when you're on a deadline, and a seemingly simple problem is standing in the way of completion.

If you're building a serious enterprise application and cannot get the result you need from the free/community areas (the forums, the mailing lists), I would recommend that you consider purchasing support from Laszlo to get your issues resolved.

OpenLaszlo is in fact gaining in popularity and usage (as you've probably noticed), but popularity alone doesn't pay the bills. Support contracts, among other things, pay the bills. In the end we're a business just like you (or your employer) are. As a company, we are most responsive to customers who are paying us. Yes, you can get free advice from developers using OpenLaszlo, even from the core development team, on the forums and mailing lists, but this isn't a service that the company provides or guarantees. It's at the discretion of the developers themselves. They have their jobs, and answering support questions isn't part of it.

Perhaps someone will answer your question based on your email. If not, I'd recommend taking a look at the support offerings below. They have been restructured to support different kinds of development efforts, and I expect there's something here that would work for you:

http://www.laszlosystems.com/services/support

Remember, this is how open source development gets supported. And you'll find that our support engineers are prompt and accurate.

David Temkin
Founder and CTO, Laszlo Systems



On Nov 19, 2006, at 8:39 AM, William Powell wrote:

I seem to be getting all these seemingly automated
responses that keep sending me from user group to user
group. When is somebody going to answer my questions?
Bill (I used to think Laszlo was a good product)

I am beginning to think that either the Laszlo company
people don't
read these forums and user groups or they don't want a
market
acceptable product. I am seriously pissed off! Nobody
answers
questions pertaining to serious problems with using
this product in
enterprise applications. A serious business data grid
should be able
to switch its editability by a user activated button.
It seems that
some idiot made the gridtext component editability
non-changeable at
runtime. I have tried the things suggested on the
forums - they don't
work!!! I have alse tried using the gridcolumn with
edittext
components beneath it. But then the row selection
doesn't work. If
there is a way of doing this it should be documented
in a clear and
understandable fashion. The various methods described
on the forums do
not work under 3.3.1. You are rapidly losing the
serious part of your
audience that wants to create serious business
applications that look
good. No one seems to want to answer questions about
how to mmake this
grid component workm the way business needs it to
work. I need to have
a switch that allows the selected row to be edited but
no matter what
I do some part of the desired functionality doesn't
work. I need to
edit the text of the selected row after a edit button
is pushed. Can
anybody help?



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