Hi everyone, It's always a pleasure to announce upcoming features for the support tracker. This time, the major new feature is the possibility to ask and provide support in non-English languages. This is now available on the staging server and will be rolled out in production in the coming weeks.
Like before, I'd like regular users of the support tracker, to take a look at this new feature and give us your feedback. (Either by entering bugs on https://bugs.launchpad.net/products/launchpad-support-tracker/+filebug or by replying to this message.) So what's this feature about? * Registered support contacts should set their 'Preferred Languages'. This determines the list of languages that are considered supported by the distribution or product. The preferred languages can be configured by visiting the https://staging.launchpad.net/+editmylanguages page. This setting is shared with the translations application (Rosetta), so if you have used Rosetta before, you probably already set this. (Some Ubuntu support contacts did because the following languages are considered supported: English, French, German, Hindi, Nepali, Russian. ) * When entering a new support request, the user can choose the language in which the request is written. The choice is between English (default) and any other languages that the user speaks. (This list is determined either by inferring it from the browser languages and GeoIP information, or, if set, by using the user's 'Preferred Languages' Launchpad preference.) * The user will receive a warning if he posts a support request in a language spoken by none of the support contacts. * Support contacts only receives notifications about requests in English or one of their preferred languages. * Also when browsing or searching the support requests, only requests in English or one of the user preferred languages are shown. It is still possible to display requests in all the languages though. Note that the user interface is still English-only for the time being. We plan to localize the support tracker UI in the coming months. You can try out this new feature on our staging server: https://staging.launchpad.net/distros/ubuntu/+tickets or in any other products or distributions using the support tracker. This server runs the latest Launchpad code on a copy of our production database. Any data changes you make on that server will be thrown away the next day. Your regular Launchpad account will work like on the production server. Note also that no email notifications are sent from the server. Basically, you can fool around there to your heart's content :-) All the feedback you can provide will be appreciated and will make this more useful in production. Best regards -- Francis J. Lacoste [EMAIL PROTECTED]
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