On 19-7-2012 10:09, Graeme Geldenhuys wrote:
>> > Having a decent manual, possibly with weak linkage to the app so that it
>> > opens on the right page (something that PDF is bad at) is a different 
>> > issue.
> We even have one-to-one training sessions on our applications and
> business practices (we are a franchise business)... and amazingly we
> still get phone calls about certain things. :)

LOL ;)

<cynical>As always, it's a careful balance between providing help[1]
that nobody reads versus not providing any help which users can then
complain about ;)</cynical

[1] And the advanced version: help that actually helps vs help where
some keywords are thrown together in order to give the appearance of
having made the effort...

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