> client PIM software, 

Meaning what?  If you mean common address book and mail clients then
you'd better stick to the standard or repeatedly/constantly explain to
your users why "no, I know that is what the field is labeled, but that
isn't what goes there".

Stick to the standard, don't cheat.

If you can't concatenate two value in your environment / reporting tool
then get a new environment / reporting tool because the one you have
sucks.


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