Thank you for your reply David.
What tasks are available to you by integrating Ledgersmb with RT? We are
looking at something similar for tracking our customers and corresponding
tickets. But we ultimately would like to generate an invoice from that ticket
info. Any additional information would be greatly appreciated.
We also have an asterisk phone box, what does your integration do for you on
this?
Thanks
----- Original Message -----
From: shaker Khzym
To: Computer Clinic Brad
Sent: Tuesday, February 17, 2009 12:57 PM
Subject: FW: [Ledger-smb-devel] Help Desk and Ledgersmb
> Date: Tue, 17 Feb 2009 13:50:31 -0500> From: [email protected]> To:
> [email protected]> Subject: Re: [Ledger-smb-devel] Help
> Desk and Ledgersmb> > shaker Khzym wrote:> > > I search about Help Desk
> Program that can work or Integrated with> > Ledgersmb program ,any help> > We
> use RT (Request Tracker): http://bestpractical.com/rt> We've integrated it
> with LedgerSMB with some custom-written Perl modules.> (We've also integrated
> SugarCRM with RT and LedgerSMB, and Asterisk with> all three of those...)> >
> This was a rather ambitious undertaking; you need to be comfortable with>
> custom programming to take it on. I would share our code, except it is>
> tightly tied into our particular company and would probably not be> useful
> for anyone else.> > Nevertheless: If you are looking for helpdesk or
> ticket-tracking software,> RT is excellent and very easy to extend.> >
> Regards,> > David.> >
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-OSBC tackles the biggest issue in open source: Open Sourcing the Enterprise
-Strategies to boost innovation and cut costs with open source participation
-Receive a $600 discount off the registration fee with the source code: SFAD
http://p.sf.net/sfu/XcvMzF8H
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