--forward--

From: [EMAIL PROTECTED]
Subject: Your Amazon.com Inquiry

Greetings from Amazon.com, and thank you for your feedback regarding
our association with Bob Enyart.

This is the twenty-fifth letter I have answered today regarding Mr. Enyart's 
site.  Let me assure you that your note could not have fallen on a more 
sympathetic ear.  Also, please allow me to share with you what I have found and 
what actions have been taken.  I think you will be pleased.  

I, of course, immediately, visited www.enyart.com. I figured, "better informed 
than simply reactionary."  After some searching I was eventually able to locate 
his link to our site.  While the content of his site certainly is 
controversial, my initial reaction was "isn't everyone entitled to an opinion, 
no matter how uninformed."  

Nonetheless, the language on the site is disturbing, especially to those of us 
at whom it is directed (and especially in light of the recent Matthew Shephard 
tragedy).  I do not for a minute deny the damage this type of thought can 
generate.  Nor do I deny amazon.com's responsibility to its customers.  

What I found most ironic was the following quote:

"Warning:  The library can be hazardous to your child.  [It] can be one of the 
most dangerous places for your child to visit this summer."  

We respect your decision to not support Mr. Enyart.  And we hope you'll 
understand that our goal in working with an Associate is not to provide support 
to their point of view, but simply to provide interested readers with access to 
all the books in our catalog.  

While we understand that some people find portions of www.enyart.com 
objectionable, it is nonetheless a popular forum.  

I can also comment directly on titles to which Mr. Enyart provides links; 
titles including C. S. Lewis's "The Screwtape Letters."  

One of our goals as a retailer is to offer our customers access to every item 
in print, as well as to many out-of-print items.  With 3 million books, videos, 
and CDs in our catalog, it is unfortunate but inevitable that a few titles may 
offend some of our customers.  

We hope you will understand that our goal of universal access makes it 
impossible for us to remove items from our catalog--including of course any 
items which we as individuals dislike.  

You will be glad to know that after investigating this matter further, we have 
discontinued our relationship with this site, and Bob Enyart is no longer a 
part of our Associates Program.  It will take a few days for this process to be 
completed.  Thank you for your patience.  

Amazon.com's policy on racism, sexism, homophobia and censorship is very clear 
and we have taken action in accordance with this policy.  

I am very sorry that you were offended by this.  We truly value your opinion 
and appreciate your business, as our quick actions should prove.  

Please let me know if I can answer any further questions.  I'd be glad to hear 
from you.  

Best regards,

Rob Allen
Amazon.com
Books, Music and More
http://www.amazon.com/


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