From Universal Service to No Service?
The Redlining of Vulnerable Electricity Customers in Victoria

by Andrea Sharam.

This research examines the likely impact of full retail competition in 
electricity on certain customers groups that may be classed as "vulnerable 
customers". These include low income, low consumption, rural/remote and 
tenants. The report highlights the lack of obligation to supply in 
Victoria, and critiques the temporary safety net (the standing offers) as 
institutionalising price/service discrimination (redlining) against the 
very customers such a 'provider of last resort' scheme is presumably 
intended to protect.

The report is available to download at the following links.

http://home.vicnet.net.au/~eag1/report.pdf

http://home.vicnet.net.au/~eag1/cover.pdf

Andrea Sharam is the President of the Energy Action Group, and formerly the 
community legal educator worker at the Essendon Community Legal Centre. The 
research was undertaken a partnership between the two organisations and was 
financially supported by the Lance Reichstein Foundation.

Swinburne University will host a free half day seminar on redlining in the 
utility, telco and banking industries.

29th November 2001
Swinburne University, Hawthorn
9.30 am - 1.00pm
Building GB
Room 101

Terry Laidler, former ABC broadcaster and Director of the Centre for 
International Research on Communications and Information Technology will 
launch:

 From Universal Service to No Service? The Redlining of Vulnerable 
Electricity Customers in Victoria[1]

by Andrea Sharam

Barry Duggan, Reach Out For Kids
Non-discretionary spending & disadvantage

Helen Campbell, Consumers Telecommunication Network
The Un-Customer

Sharon Barker, Financial and Consumer Rights Council
Banking de-regulation, disadvantage and discrimination

Discussion  & Lunch
Car parking is available at venue $3 all day or 1 hour free at David Jones 
roof top next door. 1 minute walk from Glenferrie railway station, 
Glenferrie Rd tram

RSVP & Inquirie Andrea Sharam, Institute Social Research Ph  9214 5243 or 
[EMAIL PROTECTED]

Energy Action Group, PO Box 136, North Melbourne 3051, Tel 041 736 7209



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