Legacy schrijft niet rechtstreeks naar het familiebestand, dat is een bescherming tegen stroomuitval. Legacy schrijft elke wijziging meteen naar een werkbestand en door op te slaan of af te sluiten worden die wijzigingen weggeschreven naar het familiebestand. Bij een stroomuitval (of langere tijd aan laten staan van de computer zonder legacy af te sluiten) wordt dus niet het familiebestand beschadigd maar het tijdelijk bestand. Dat geeft mij een goed gevoel omdat het een goede bescherming is tegen gegevensverlies.
Het lijkt me niet mogelijk dat het familiebestand beschadigd raakt als het niet open is (behalve bij hardware schade). Het tijdelijk bestand is dan immers al naar het familiebestand geschreven en is gewist. Ik weet niet wat er gebeurd als een gebruiker windows afsluit zonder eerst legacy af te sluiten. Er zal dan in ieder geval een waarschuwing van windows komen dat er gegevensverlies dreigt. Het zou misschien wel een goed idee zijn als een gebruiker aan zou kunnen geven dat, bijvoorbeeld om het half uur, de tijdelijke gegevens naar het familiebestand worden geschreven. Van mij hoeft dat niet omdat ik regelmatig zelf de gegevens opsla als ik veel gegevens heb ingevoerd. Dat doe ik ook in andere programma's want ik heb te vaak gegevens verloren omdat een programma vastliep of niet correct afsloot. In windows 7 of 8 gebeurd dat trouwens niet zo vaak meer. Evert 2013/10/11 Peter <[email protected]> > ** > > Beste mensen,**** > > Hierbij de uiteindelijke analyse vanuit de US. Er staat dus eigenlijk dat > ze een paar keer gezien hebben dat het Legacy bestand beschadigd kan worden > (1) als Legacy draait en (2) PC uitvalt door een externe oorzaak (b.v. > stroomonderbreking). Dan moet er op een backup teruggegrepen worden.**** > > En laat ik die nu van dit “tussendoortje” geen backup hebben. Dus: opnieuw > researchen en alles weer inkloppen. Ik verheug me nu al L**** > > Groet, Peter**** > ------------------------------ > > *Von:* Peter [mailto:[email protected]] > *Gesendet:* donderdag 10 oktober 2013 23:19 > *An:* '**Legacy Family Tree Support**' > *Betreff:* AW: [174-19E95149-0449] Legacy Problem Report**** > > ** ** > > Michele,**** > > This might be it. I had a power outage last week while the PC was running. > I was not operating the PC at the time. I also do not recall legacy running > at the time. It remains somehow strange that your file can be corrupted so > easily whilst no user activity was taking place.**** > > All in all You have been most helpful. Many thanks.**** > > Peter**** > > PS: and I will now backup everything I do immediately.**** > > Back to researching and re-entering**** > ------------------------------ > > *Von:* **Legacy Family Tree Support** [mailto:[email protected]] > > *Gesendet:* donderdag 10 oktober 2013 21:12 > *An:* [email protected] > *Betreff:* [174-19E95149-0449] Legacy Problem Report**** > > ** ** > > Peter, **** > > I checked with one of the other techs. He is thinking that maybe you left > Legacy open overnight or while your computer was unattended. If your > computer crashed with the file open it could have corrupted your file. > There are definitely only two people in your file now. This is way it is > so important to back up your file (this is true for any computer program, > not just Legacy). Perhaps you have an old backup you could use or if you > have shared your data with anyone via a GEDCOM file you can get your data > back that way.**** > > > > Sincerely, > > Michele > Technical Support > Legacy Family Tree > > Sign up for our genealogy webinars (free) or view past webinars at > www.FamilyTreeWebinars.com. > > Follow us on Facebook (http://www.facebook.com/LegacyFamilyTree) and our > blog (http://news.LegacyFamilyTree.com). **** > > ** ** > ------------------------------ > > *From*: Technical Support > *Sent*: Thu, 10 Oct 2013 07:43:50 -0700 > *To*: [email protected] > *Subject*: [174-19E95149-0449] Legacy Problem Report **** > > > Peter, **** > > I will check with one of the other tech support guys just to be sure. I > will get back with you soon.**** > > > > Sincerely, > > Michele > Technical Support > Legacy Family Tree > > Sign up for our genealogy webinars (free) or view past webinars at > www.FamilyTreeWebinars.com. > > Follow us on Facebook (http://www.facebook.com/LegacyFamilyTree) and our > blog (http://news.LegacyFamilyTree.com). **** > > ** ** > ------------------------------ > > *From*: "Peter" <[email protected]> > *Sent*: Thu, 10 Oct 2013 07:39:08 -0700 > *To*: "'**Legacy Family Tree Support**'" <[email protected]> > *Subject*: AW: [174-19E95149-0449] Legacy Problem Report **** > > > Michele,**** > > This was not the answer i was waiting for. What is then in the 1,3 MB? Can > you check with your tech guys?**** > > I have not done anything unusual. I switch between 3 legacy files.**** > > I do not have any backup or gedcoms**** > > So: I will have to do it all over (without knowing what caused this)**** > > Thanks anyway, Peter**** > ------------------------------ > > *From*: Technical Support > *Sent*: Thu, 10 Oct 2013 07:26:21 -0700 > *To*: [email protected] > *Subject*: [174-19E95149-0449] Legacy Problem Report **** > > > Peter, **** > > I am not sure what you have done but your people are truly not there. Do > you have any backups at all? Did you send your file to someone that might > have a GEDCOM? Did you upload your file to any website like Ancestry.com? > **** > > > > Sincerely, > > Michele > Technical Support > Legacy Family Tree > > Sign up for our genealogy webinars (free) or view past webinars at > www.FamilyTreeWebinars.com. > > Follow us on Facebook (http://www.facebook.com/LegacyFamilyTree) and our > blog (http://news.LegacyFamilyTree.com). **** > > ** ** > ------------------------------ > > *From*: "Peter" <[email protected]> > *Sent*: Thu, 10 Oct 2013 07:14:33 -0700 > *To*: "'**Legacy Family Tree Support**'" <[email protected]> > *Subject*: AW: [174-19E95149-0449] Legacy Problem Report **** > > > Michele,**** > > Attached.**** > > Thanks,**** > > Peter**** > ------------------------------ > > *From*: Technical Support > *Sent*: Thu, 10 Oct 2013 07:02:56 -0700 > *To*: [email protected] > *Subject*: [174-19E95149-0449] Legacy Problem Report **** > > > Peter, **** > > I want you to send me a copy of your file. It will have a .fdb extension. > It should be in C:\Legacy\data folder Attach the copy to this email. I > will bring it up on my computer and see if I can figure out what is going > on.**** > > > > Sincerely, > > Michele > Technical Support > Legacy Family Tree > > Sign up for our genealogy webinars (free) or view past webinars at > www.FamilyTreeWebinars.com. > > Follow us on Facebook (http://www.facebook.com/LegacyFamilyTree) and our > blog (http://news.LegacyFamilyTree.com). **** > > ** ** > ------------------------------ > > *From*: "Peter" <[email protected]> > *Sent*: Thu, 10 Oct 2013 06:54:07 -0700 > *To*: "'**Legacy Family Tree Support**'" <[email protected]> > *Subject*: AW: [174-19E95149-0449] Legacy Problem Report **** > > > Michele,**** > > Done, no errors. Still 2 persons only**** > > Unfortunately I have no backup from this**** > > Greetings, Peter**** > ------------------------------ > > *From*: Technical Support > *Sent*: Thu, 10 Oct 2013 06:35:04 -0700 > *To*: [email protected] > *Subject*: [174-19E95149-0449] Legacy Problem Report **** > > > Peter, **** > > ** ** > > Let's do a couple of simple things first. **** > > ** ** > > 1) Close down Legacy and restart it.**** > > 2) Do a check/repair. On the main toolbar select *File* then *File > Maintenance* then *Check/Repair*. If there are any errors, run the > check/repair again until there are no errors.**** > > ** ** > > If this doesn't work do you have a a recent backup that you can use? **** > > ** ** > > > > Sincerely, > > Michele > Technical Support > Legacy Family Tree > > Sign up for our genealogy webinars (free) or view past webinars at > www.FamilyTreeWebinars.com. > > Follow us on Facebook (http://www.facebook.com/LegacyFamilyTree) and our > blog (http://news.LegacyFamilyTree.com). **** > > ** ** > ------------------------------ > > *From*: "Peter" <[email protected]> > *Sent*: Thu, 10 Oct 2013 06:09:28 -0700 > *To*: "'**Legacy Family Tree Support**'" <[email protected]> > *Subject*: AW: [174-19E95149-0449] Legacy Problem Report **** > > > Michele,**** > > Have switched the language back from dutch to english.**** > > I see one entry in the box after refresh**** > > Peter**** > ------------------------------ > > *From*: Technical Support > *Sent*: Thu, 10 Oct 2013 05:57:25 -0700 > *To*: [email protected] > *Subject*: [174-19E95149-0449] Legacy Problem Report **** > > > Peter, **** > > ** ** > > On the main toolbar select *View* then *Tree Finder*. On the right side > hit the *Refresh* button. How many entries do you see in the box? **** > > ** ** > > ** ** > > Sincerely, > > Michele > Technical Support > Legacy Family Tree > > Sign up for our genealogy webinars (free) or view past webinars at > www.FamilyTreeWebinars.com. > > Follow us on Facebook (http://www.facebook.com/LegacyFamilyTree) and our > blog (http://news.LegacyFamilyTree.com). **** > > ** ** > ------------------------------ > > *From*: "Peter" <[email protected]> > *Sent*: Thu, 10 Oct 2013 05:47:07 -0700 > *To*: "'**Legacy Family Tree Support**'" <[email protected]> > *Subject*: AW: [174-19E95149-0449] Legacy Problem Report **** > > > Hi Michelle,**** > > I worked on the file during the 2nd half of august and it contained over > 100 > entries.**** > > When I opened it yesterday al but 2 people were in the file**** > > I did not restore from backup**** > > The name list I see only the 2 people mentioned above. No parents, no > children, no nothing**** > > Greetings from the Netherlands, Peter**** > ------------------------------ > > *From*: Technical Support > *Sent*: Thu, 10 Oct 2013 05:40:03 -0700 > *To*: [email protected] > *Subject*: [174-19E95149-0449] Legacy Problem Report **** > > > Peter, **** > > I want to make sure I am understanding your problem. You opened your file > and all but two people are now missing? You hadn't done anything to your > file since the last time you opened it like restoring from a back up or > anything like that? If you go to the name list what do you see? Are there > only 2 people there? If you are seeing all of your people on the name > list, but when you go to the one couple you are talking about and you see > no parents or children, then what has happened in someone has gotten > unlinked. Before I tell you want to do I need to know if you can see your > missing people in the name list.**** > > ** ** > > > > Sincerely, > > Michele > Technical Support > Legacy Family Tree > > Sign up for our genealogy webinars (free) or view past webinars at > www.FamilyTreeWebinars.com. > > Follow us on Facebook (http://www.facebook.com/LegacyFamilyTree) and our > blog (http://news.LegacyFamilyTree.com). **** > > ** ** > ------------------------------ > > *From*: <[email protected]> > *Sent*: Thu, 10 Oct 2013 04:51:37 -0700 > *To*: [email protected] > *Subject*: Legacy Problem Report **** > > > ProblemReport: 0 > Version:Legacy 7.5 > VersionNumber:7.5.0.268 > BuildDate:15 Aug 2013 > OSVersion:Windows 7 > CustomerID:72-751-312-25 > OSVersionOther: > OneLiner:corrupted database > ErrorMessages:none > StepsToReproduce:1. start Legacy > 2. open file > LongDescription:File is supposed to contain over 100 entries but shows > only 2 persons and 1 marriage. > File size is however 1,3 Mb > UserName:Peter > Phone: > EMail:[email protected]**** > > ** ** > ------------------------------ > > *From*: "Peter" <[email protected]> > *Sent*: Thu, 10 Oct 2013 05:47:07 -0700 > *To*: "'**Legacy Family Tree Support**'" <[email protected]> > *Subject*: AW: [174-19E95149-0449] Legacy Problem Report **** > > > Hi Michelle,**** > > I worked on the file during the 2nd half of august and it contained over > 100 > entries.**** > > When I opened it yesterday al but 2 people were in the file**** > > I did not restore from backup**** > > The name list I see only the 2 people mentioned above. No parents, no > children, no nothing**** > > Greetings from the Netherlands, Peter > > Nederlandse Legacy website: http://www.LegacyNederlands.com Downloadpagina (wachtwoord: legacy7): http://www.LegacyNederlands.com/download.html Om u af te melden van deze groep gaat u naar: http://www.legacyfamilytree.com/LegacyLists_Nederlands.asp Berichtenarchief : http://www.mail-archive.com/[email protected]
