Mag ik erop wijzen dat ik dit eerder dit jaar heb gemeld heb. Maar het werd toen voor ‘niet mogelijk’ gezien.
Indien de tablet of laptop uitschakelt vanwege stroom tekort, dan bestaat de kans dat het tijdelijk bestand beschadigd wordt. Alle aanvullingen sinds de laatste keer Legacy werd gestart kunnen zo verloren gaan. Wat ik heb meegemakt. Meestal is dat een kleine hoeveelheid. Het goed afsluiten van Legacy is dus een garantie. Sowieso moet er regelmatig een back-up genomen worden. Groeten Danny Van: Evert van Dijken [mailto:[email protected]] Verzonden: vrijdag 11 oktober 2013 11:51 Aan: [email protected] Onderwerp: Re: [Legacy-Nederlands] WG: [174-19E95149-0449] Legacy Problem Report Legacy schrijft niet rechtstreeks naar het familiebestand, dat is een bescherming tegen stroomuitval. Legacy schrijft elke wijziging meteen naar een werkbestand en door op te slaan of af te sluiten worden die wijzigingen weggeschreven naar het familiebestand. Bij een stroomuitval (of langere tijd aan laten staan van de computer zonder legacy af te sluiten) wordt dus niet het familiebestand beschadigd maar het tijdelijk bestand. Dat geeft mij een goed gevoel omdat het een goede bescherming is tegen gegevensverlies. Het lijkt me niet mogelijk dat het familiebestand beschadigd raakt als het niet open is (behalve bij hardware schade). Het tijdelijk bestand is dan immers al naar het familiebestand geschreven en is gewist. Ik weet niet wat er gebeurd als een gebruiker windows afsluit zonder eerst legacy af te sluiten. Er zal dan in ieder geval een waarschuwing van windows komen dat er gegevensverlies dreigt. Het zou misschien wel een goed idee zijn als een gebruiker aan zou kunnen geven dat, bijvoorbeeld om het half uur, de tijdelijke gegevens naar het familiebestand worden geschreven. Van mij hoeft dat niet omdat ik regelmatig zelf de gegevens opsla als ik veel gegevens heb ingevoerd. Dat doe ik ook in andere programma's want ik heb te vaak gegevens verloren omdat een programma vastliep of niet correct afsloot. In windows 7 of 8 gebeurd dat trouwens niet zo vaak meer. Evert 2013/10/11 Peter <[email protected]> Beste mensen, Hierbij de uiteindelijke analyse vanuit de US. Er staat dus eigenlijk dat ze een paar keer gezien hebben dat het Legacy bestand beschadigd kan worden (1) als Legacy draait en (2) PC uitvalt door een externe oorzaak (b.v. stroomonderbreking). Dan moet er op een backup teruggegrepen worden. En laat ik die nu van dit “tussendoortje” geen backup hebben. Dus: opnieuw researchen en alles weer inkloppen. Ik verheug me nu al L Groet, Peter _____ Von: Peter [mailto:[email protected]] Gesendet: donderdag 10 oktober 2013 23:19 An: 'Legacy Family Tree Support' Betreff: AW: [174-19E95149-0449] Legacy Problem Report Michele, This might be it. I had a power outage last week while the PC was running. I was not operating the PC at the time. I also do not recall legacy running at the time. It remains somehow strange that your file can be corrupted so easily whilst no user activity was taking place. All in all You have been most helpful. Many thanks. Peter PS: and I will now backup everything I do immediately. Back to researching and re-entering _____ Von: Legacy Family Tree Support [mailto:[email protected]] Gesendet: donderdag 10 oktober 2013 21:12 An: [email protected] Betreff: [174-19E95149-0449] Legacy Problem Report Peter, I checked with one of the other techs. He is thinking that maybe you left Legacy open overnight or while your computer was unattended. If your computer crashed with the file open it could have corrupted your file. There are definitely only two people in your file now. This is way it is so important to back up your file (this is true for any computer program, not just Legacy). Perhaps you have an old backup you could use or if you have shared your data with anyone via a GEDCOM file you can get your data back that way. Sincerely, Michele Technical Support Legacy Family Tree Sign up for our genealogy webinars (free) or view past webinars at www.FamilyTreeWebinars.com. Follow us on Facebook (http://www.facebook.com/LegacyFamilyTree) and our blog (http://news.LegacyFamilyTree.com). _____ From: Technical Support Sent: Thu, 10 Oct 2013 07:43:50 -0700 To: [email protected] Subject: [174-19E95149-0449] Legacy Problem Report Peter, I will check with one of the other tech support guys just to be sure. I will get back with you soon. Sincerely, Michele Technical Support Legacy Family Tree Sign up for our genealogy webinars (free) or view past webinars at www.FamilyTreeWebinars.com. Follow us on Facebook (http://www.facebook.com/LegacyFamilyTree) and our blog (http://news.LegacyFamilyTree.com). _____ From: "Peter" <[email protected]> Sent: Thu, 10 Oct 2013 07:39:08 -0700 To: "'Legacy Family Tree Support'" <[email protected]> Subject: AW: [174-19E95149-0449] Legacy Problem Report Michele, This was not the answer i was waiting for. What is then in the 1,3 MB? Can you check with your tech guys? I have not done anything unusual. I switch between 3 legacy files. I do not have any backup or gedcoms So: I will have to do it all over (without knowing what caused this) Thanks anyway, Peter _____ From: Technical Support Sent: Thu, 10 Oct 2013 07:26:21 -0700 To: [email protected] Subject: [174-19E95149-0449] Legacy Problem Report Peter, I am not sure what you have done but your people are truly not there. Do you have any backups at all? Did you send your file to someone that might have a GEDCOM? Did you upload your file to any website like Ancestry.com? Sincerely, Michele Technical Support Legacy Family Tree Sign up for our genealogy webinars (free) or view past webinars at www.FamilyTreeWebinars.com. Follow us on Facebook (http://www.facebook.com/LegacyFamilyTree) and our blog (http://news.LegacyFamilyTree.com). _____ From: "Peter" <[email protected]> Sent: Thu, 10 Oct 2013 07:14:33 -0700 To: "'Legacy Family Tree Support'" <[email protected]> Subject: AW: [174-19E95149-0449] Legacy Problem Report Michele, Attached. Thanks, Peter _____ From: Technical Support Sent: Thu, 10 Oct 2013 07:02:56 -0700 To: [email protected] Subject: [174-19E95149-0449] Legacy Problem Report Peter, I want you to send me a copy of your file. It will have a .fdb extension. It should be in C:\Legacy\data folder Attach the copy to this email. I will bring it up on my computer and see if I can figure out what is going on. Sincerely, Michele Technical Support Legacy Family Tree Sign up for our genealogy webinars (free) or view past webinars at www.FamilyTreeWebinars.com. Follow us on Facebook (http://www.facebook.com/LegacyFamilyTree) and our blog (http://news.LegacyFamilyTree.com). _____ From: "Peter" <[email protected]> Sent: Thu, 10 Oct 2013 06:54:07 -0700 To: "'Legacy Family Tree Support'" <[email protected]> Subject: AW: [174-19E95149-0449] Legacy Problem Report Michele, Done, no errors. Still 2 persons only Unfortunately I have no backup from this Greetings, Peter _____ From: Technical Support Sent: Thu, 10 Oct 2013 06:35:04 -0700 To: [email protected] Subject: [174-19E95149-0449] Legacy Problem Report Peter, Let's do a couple of simple things first. 1) Close down Legacy and restart it. 2) Do a check/repair. On the main toolbar select File then File Maintenance then Check/Repair. If there are any errors, run the check/repair again until there are no errors. If this doesn't work do you have a a recent backup that you can use? Sincerely, Michele Technical Support Legacy Family Tree Sign up for our genealogy webinars (free) or view past webinars at www.FamilyTreeWebinars.com. Follow us on Facebook (http://www.facebook.com/LegacyFamilyTree) and our blog (http://news.LegacyFamilyTree.com). _____ From: "Peter" <[email protected]> Sent: Thu, 10 Oct 2013 06:09:28 -0700 To: "'Legacy Family Tree Support'" <[email protected]> Subject: AW: [174-19E95149-0449] Legacy Problem Report Michele, Have switched the language back from dutch to english. I see one entry in the box after refresh Peter _____ From: Technical Support Sent: Thu, 10 Oct 2013 05:57:25 -0700 To: [email protected] Subject: [174-19E95149-0449] Legacy Problem Report Peter, On the main toolbar select View then Tree Finder. On the right side hit the Refresh button. How many entries do you see in the box? Sincerely, Michele Technical Support Legacy Family Tree Sign up for our genealogy webinars (free) or view past webinars at www.FamilyTreeWebinars.com. Follow us on Facebook (http://www.facebook.com/LegacyFamilyTree) and our blog (http://news.LegacyFamilyTree.com). _____ From: "Peter" <[email protected]> Sent: Thu, 10 Oct 2013 05:47:07 -0700 To: "'Legacy Family Tree Support'" <[email protected]> Subject: AW: [174-19E95149-0449] Legacy Problem Report Hi Michelle, I worked on the file during the 2nd half of august and it contained over 100 entries. When I opened it yesterday al but 2 people were in the file I did not restore from backup The name list I see only the 2 people mentioned above. No parents, no children, no nothing Greetings from the Netherlands, Peter _____ From: Technical Support Sent: Thu, 10 Oct 2013 05:40:03 -0700 To: [email protected] Subject: [174-19E95149-0449] Legacy Problem Report Peter, I want to make sure I am understanding your problem. You opened your file and all but two people are now missing? You hadn't done anything to your file since the last time you opened it like restoring from a back up or anything like that? If you go to the name list what do you see? Are there only 2 people there? If you are seeing all of your people on the name list, but when you go to the one couple you are talking about and you see no parents or children, then what has happened in someone has gotten unlinked. Before I tell you want to do I need to know if you can see your missing people in the name list. Sincerely, Michele Technical Support Legacy Family Tree Sign up for our genealogy webinars (free) or view past webinars at www.FamilyTreeWebinars.com. Follow us on Facebook (http://www.facebook.com/LegacyFamilyTree) and our blog (http://news.LegacyFamilyTree.com). _____ From: <[email protected]> Sent: Thu, 10 Oct 2013 04:51:37 -0700 To: [email protected] Subject: Legacy Problem Report ProblemReport: 0 Version:Legacy 7.5 VersionNumber:7.5.0.268 BuildDate:15 Aug 2013 OSVersion:Windows 7 CustomerID:72-751-312-25 OSVersionOther: OneLiner:corrupted database ErrorMessages:none StepsToReproduce:1. start Legacy 2. open file LongDescription:File is supposed to contain over 100 entries but shows only 2 persons and 1 marriage. File size is however 1,3 Mb UserName:Peter Phone: EMail:[email protected] <mailto:email%[email protected]> _____ From: "Peter" <[email protected]> Sent: Thu, 10 Oct 2013 05:47:07 -0700 To: "'Legacy Family Tree Support'" <[email protected]> Subject: AW: [174-19E95149-0449] Legacy Problem Report Hi Michelle, I worked on the file during the 2nd half of august and it contained over 100 entries. When I opened it yesterday al but 2 people were in the file I did not restore from backup The name list I see only the 2 people mentioned above. No parents, no children, no nothing Greetings from the Netherlands, Peter Nederlandse Legacy website: http://www.LegacyNederlands.com Downloadpagina (wachtwoord: legacy7): http://www.LegacyNederlands.com/download.html Om u af te melden van deze groep gaat u naar: http://www.legacyfamilytree.com/LegacyLists_Nederlands.asp Berichtenarchief : http://www.mail-archive.com/[email protected] Nederlandse Legacy website: http://www.LegacyNederlands.com Downloadpagina (wachtwoord: legacy7): http://www.LegacyNederlands.com/download.html Om u af te melden van deze groep gaat u naar: http://www.legacyfamilytree.com/LegacyLists_Nederlands.asp Berichtenarchief : http://www.mail-archive.com/[email protected]
