I don't know if there were any lurkers out there with the same problem that I was having, but anyway, I have now solved my problem of using Legacy Charting7. It turns out that in my case, it was BitDefender Internet Security 2010. Even though it seemed to be a Windows access violation, somehow it was caused by BitDefender. This is what I did to solve the problem.
Open BitDefender Internet Security 2010. Left click on 'Antivirus' tab>'Shield tab>'Advance' button. The 'Bitdefender Active Virus Control Settings' box opens, then click '+' button and add an exclusion for LegacyCharting.exe. Job done and Charting now works without 'Access Violation' issues. I would be interested to know if anyone else has BitDefender and is experiencing problems...or not? Happy at last, and now I'll send this off to Customer support as well.....Graham > I am at my wits end, I cannot get Legacy Charting7 to work on my > computer. I am using Windows XP and everything else from Legacy7 > works just fine. This is the original message sent via Legacy's > support page: > ..................................................................................... > December 17, 2009. Problem: Charting will not operate: > > Error Messages: Access violation at address 0043DD98 in module > legacycharting.exe. Read of address 0000002c. > > In safe mode Charting is accessable until another error message > appears, "System error. Code: 1722. The RPC server is unavailable". > ......................................................................................... > Also from your Technical help page, I have tried to download the > suggested 'RPC' file from Microsoft but it is not available to me > for some reason. > ..................................................................................... > Jim from customer support asked me to try this: > > 1) Download this Windows script file named > "FixLegacyChartingInstall.bat" and run it on your computer. > > http://www.legacycharting.com/Download/FixLegacyChartingInstall.bat > > 2) Please temporarily disable your Internet security (firewall, > anti-virus, anti-spyware, anti-adware, spam blocker, popup blocker, > etc.) because some very aggressive Internet security programs may > remove system files that Legacy needs to work properly or block > Legacy from reaching the Internet when trying to download. > > Next visit http://www.legacycharting.com/download.asp then download > and run the charting setup from the Web. > ....................................................................................... > Jim said that if this doesn't work, (and it didn't), that he would > hand it over to the programer. Fair enough, we are in the Christmas > period and they are probably on holidays, but I have heard nothing > yet from the programer/s. > > So, as I said, I tried that, plus a zillion other things, both in > normal mode and safe mode. After uninstalling both Legacy7 and > LegacyCharting, then deleteing everything, including the Millennia > folder, as well as the C:\Legacy folder, all has been to no avail. > Also as well as a few other places, I tried installing everything > to; D&S>All users> App Data>Legacy. My thinking being that this > might be available to everyone, hence maybe no access violation. But > alas, still the same access violation notices. > > I am definitely not a computer expert, more likely regarded as an > intermediate user (since 1998), and so, I am probably way off the > mark. > > As I say, I am at my wits end and willing to try anything from the > very learned users on this list, if they have anything to suggest. > > Thank you, Graham Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
