Ron: Legacy Support got back to me and it happened to one other person this week so it is a bug for at least two of us. They are trying to figure it out because others have updated with no problem.
I did Ctl/Alt/Del and eventually it did close the program but it took a longer than normal time. However, when I opened Legacy again, the same problem occurred and I had to Ctl/Alt/Del again. I tried File Maintenance a couple of times and that found no problems and I still had the problem. I tried restoring yesterday's database (not the program, just the Legacy database) and the problem still occurred. Since I'm working on information for a family reunion, I didn't have time to wait for a "fix" so I used Vista system restore to put my computer back to where it was last night. Solved the problem in a few minutes and I'm back working on my reunion info. I agree it was a drastic move, but I tried everything else I could think of and it's the only way I could work on the reunion project so I had no other choice. I'm just glad I back up my data every night and restore points are created on my computer every day or two. That was the main point I wanted to make. Cathy Orange County, CA At 11:26 AM 3/24/2010, you wrote: >Cathy Vallevieni wrote: > > This morning I downloaded the update that just came out and it locked > > up my events (when I click the "events" tab, it highlights all of the > > individual's basic information and freezes the program). I left a > > message for support but had to use Vista's restore option to take my > > computer back to yesterday before I could access the events (I also > > had to restore yesterday's database because opening it in the updated > > version modified it so it wouldn't work with the previous version of > > Legacy. > > > > Maybe this is just my problem but wanted to forewarn everyone to do a > > restore point if you have that option and back up your database > > before you update so you can go back to the previous versions of > > everything if you experience the same problem. > > > > Cathy > > Orange County, CA > > > >Cathy, > >I doubt if that was caused by the program, unless there was an installation >problem, so I would download the update again. You are absolutely right >about the need to ensure that there is a current back-up before updating >*any* program. > >Before doing anything as drastic as using the System Restore, I would first >have tried using Ctl/Alt/Del to exit, or if the whole machine was locked up >then a hard restart - after all that is what the button is there for! > >Ron Ferguson >_____________________________________________________ > >Create your Website with Legacy, see Tutorials at: >http://www.fergys.co.uk >Includes the family tree for Alan J Grimshaw >http://www.fergys.co.uk/Grimshaw/ >For The Fergusons of N.W. England >http://myweb.tiscali.co.uk/fergys/ >____________________________________________________ > > > > >Legacy User Group guidelines: > > http://www.LegacyFamilyTree.com/Etiquette.asp > >Archived messages after Nov. 21 2009: > > http://www.mail-archive.com/[email protected]/ > >Archived messages from old mail server - before Nov. 21 2009: > > http://www.mail-archive.com/[email protected]/ > >Online technical support: http://www.LegacyFamilyTree.com/Help.asp > >To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
