Did you try calling them? 1-800-753-3453. The number is good in both the US and Canada.
I've heard they've been having some "technical difficulties" in that department and a call might help. Sincerely, Sherry Technical Support Legacy Family Tree On Wed, Mar 21, 2012 at 2:48 AM, John Stewart <[email protected]> wrote: > On December 30 last I ordered and paid for a copy of The Official Unofficial > Guide to Using Legacy Family Tree - PDF edition. > > I have not received a password and so am unable to unlock the download. I > contacted Legacy Sales and received a "ticket" number and the promise of a > "timely" reply. Despite repeated emails including the "ticket" number it is > now over a month and I have received no reply. > > Any suggestions? > > John Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
