Fred,
First, with Legacy closed, go to the Legacy folder on your hard drive. Delete the RptProbs.usr and ProbsList.usr files. If that doesn't help, go back to the folder, delete the two files again and then go to the c:\Legacy\Data folder (or whichever folder you have your Family File stored in) and delete the .PPL file (it has the same "first name" as your Family File). Then update to the latest build of Legacy if you don't already have it. Sincerely, Sherry Technical Support Legacy Family Tree On Sat, Aug 18, 2012 at 4:04 PM, Fred Lindsay <[email protected]> wrote: > Hi All: > When I open the 'Potential Problem' window, select 'Create Problems List', > the Progress Bar reaches 100% with no difficulty. I select 'Preview' and > then the title bar for the window indicates (Not Responding). If I close > out the window, there is a message that Legacy has stopped working. > Sometimes it stops seconds after the Progress Bar reaches 100%. > I can not find any reference to this particular problem in the Archives. > I have rebooted the computer, run File Maintenance (none indicated). I'm > using Windows 7 and have the latest version of Legacy. > Creating a Potential Problem list in the recent past has been > successfull. > Any suggestions would be appreciated. > Regards to all > Fred Lindsay Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
