Thanks Sherry: Your instructions solved my problem. Great product support!Fred > From: [email protected] > To: [email protected] > Subject: Re: [LegacyUG] Potential Problems List > Date: Sat, 18 Aug 2012 16:38:49 -0700 > > Fred, > > > First, with Legacy closed, go to the Legacy folder on your hard drive. > Delete the RptProbs.usr and ProbsList.usr files. If that doesn't > help, go back to the folder, delete the two files again and then go to > the c:\Legacy\Data folder (or whichever folder you have your Family > File stored in) and delete the .PPL file (it has the same "first name" > as your Family File). Then update to the latest build of Legacy if > you don't already have it. > > > > Sincerely, > Sherry > Technical Support > Legacy Family Tree > > > On Sat, Aug 18, 2012 at 4:04 PM, Fred Lindsay <[email protected]> > wrote: > > Hi All: > > When I open the 'Potential Problem' window, select 'Create Problems List', > > the Progress Bar reaches 100% with no difficulty. I select 'Preview' and > > then the title bar for the window indicates (Not Responding). If I close > > out the window, there is a message that Legacy has stopped working. > > Sometimes it stops seconds after the Progress Bar reaches 100%. > > I can not find any reference to this particular problem in the Archives. > > I have rebooted the computer, run File Maintenance (none indicated). I'm > > using Windows 7 and have the latest version of Legacy. > > Creating a Potential Problem list in the recent past has been > > successfull. > > Any suggestions would be appreciated. > > Regards to all > > Fred Lindsay >
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