Pat, If you're on dial-up it could take a long time to download. We recommend that rather installing from the Legacy Home tab, that you download the full setup from our website www.LegacyFamilyTree.com > Download > Download Update.
If you have the Deluxe, you shouldn't be asked for the password. Go to Help > General Information and make a note of the password. Close Legacy and go to the C:\Legacy folder on your hard drive. Delete the Legacy7.LIC file (make sure you get the LIC file - there are several named "Legacy7"). Then go back into Legacy and go to Help > Unlock Legacy Deluxe and unlock the Deluxe features again. Also, if the servers are really busy from the update, the download could be slower. Or it could be something at your end. Hard to tell. Sincerely, Sherry Technical Support Legacy Family Tree On Sat, Sep 15, 2012 at 10:33 AM, Pat Hickin <[email protected]> wrote: > At lest 90 minutes go I began downloading the latest Legacy update -- first > it told me I'd have to enter a password -- but it never asked for one. After > I started the download I closed the family file I'd started to work on but > hadn't entered anything. > > After a while it told me had 16 minutes to go, after 10 minutes or so it was > down to 8 minutes. The next time I looked it was one hour!! (I was playing > free cell) A half hour or so later it was two hours. Now it says I have > three hours left!! (and has said that for some time). Ordinarily the > downloads I get move long quickly and take less time than I'm first told. > (I have a dsl connection and am using Google Chrome.) > > Once before (some months ago) I attempted to download something (don't > recall whether it was Legacy -- I think not -- or something else) & and the > time left got longer and longer until it was up to 22 hrs or something > similar -- I don't recall the outcome now except that eventually I stopped > that particular download. > > I have a Dell Studio laptop -- Windows 7 -64 bit. > > What should I do now?? > > Thanks, > > Pat Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
