I am afraid that you do have serious problems. The error numbers/descriptions are not Legacy error reports, but two are Access (database) problems and #48 a VB one (VB is the programming language used). The CDs, which are well worth buying, will not help you here.
I would first ensure that you have a backup, your thumb drive will do fine, then go to your C:\Legacy folder and delete all files with the ".usr " extension. Then uninstall and reinstall the full program. If this doesn't do the job, and I am not very optimistic, then I would contact Legacy. Since it seems that you can phone them, I would ask for technical service, rather than sales :-) You know, our times are well out of sync. It's well past my bed time! Good luck Ron Ferguson http://www.fergys.co.uk/ GOONS #5307 "MJ SA" <[email protected]> wrote: >I did the cehck/repair it wouldn't let me go any further > >Error rebuilding Indexes. >Error 91: Object variable or With block variable not set >Would you like to TRY IT AGAIN? > >An Error was encountered while Checking/Repairing this Family File. >*** You may want to answer NO and after this Check/Repair finishes try >running Compact Family File. *** >Below is the error encountered >Error 48: Error in loading DLL >Would you like to TRY IT AGAIN? > >Error closing files. >Error 9: Subscript out of range >Would you like to TRY IT AGAIN? > >Run Time error 3356 I attempted to open a database that was already >opened, blah. blah, blah > >I am going to call Legacy tomorrow, I might just buy those training >CD's after all. > >On Tue, Oct 9, 2012 at 4:54 AM, Jenny M Benson <[email protected]> wrote: >> On 09/10/2012 01:39, MJ SA wrote: >>> Thank you Ron, I will wait for more directions. >> >> Have you followed the instructions given for dealing with Error #3800? >> The first thing anyone from Support is likely to tell you is to do so, >> so you might as well try that without waiting and then see if you still >> have a problem. >> -- >> Jenny M Benson Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
