I just spoke with someone at Customer Service and they indicated to me that they had not anticipated the volume of orders, for Legacy 8, that is being received today, and that they were processing Customer Numbers, and orders, as quickly as possible. They also indicated that the normal 24 hour (maximum waiting time) had been extended to 48 hours, and that if I had not received my new Customer Number for Legacy 8 after 48 hours to call Customer Service.
So the bottom line is, they are busy processing orders and we must be patient. Charles From: William Boswell [mailto:[email protected]] Sent: Tuesday, November 26, 2013 4:56 PM To: [email protected] Subject: Re: [LegacyUG] Customer Number for Legacy 8 Upgrades Thank you. I figured it would be busy. The Order Desk is processing orders as fast as possible. We appreciate your patience. Sincerely, Sherry Technical Support Legacy Family Tree Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
