Have you actually tried contacting Sales at Legacy to enquire about the delay, instead of just bitching about it here on the list? You've not said, in the three posts you've sent where you've voiced your dissatisfaction.
Try doing that - and mentioning that you've done so along with any results - before complaining about lack of service here, please. You might get more sympathy if we knew you'd taken all reasonable steps first. As it is, with the new launch creating a huge workload for them, on top of a holiday weekend at their end, I wouldn't be surprised if one or two orders fell through the cracks - no system is perfect. Or maybe there's another explanation about why you haven't received your code yet that is no fault of theirs. We certainly can't tell what's going on, nor do anything to help. And it really is the weekend all over the world now (Sunday here, Saturday in some other places) so it might be Monday before an informed answer can be given by the people at Legacy. Wendy Lloyd Hite said the following on 1/12/2013 5:35 a.m.: > On 11/30/2013 10:52 AM, Carl Cox wrote: >> BTW, I ordered my deluxe edition last night late, and had my customer number >> this morning. Legacy must be working 24 hours a day to get the programs out. >> >> Carl > I ordered mine the first day and still have NOT received my customer number. > > Lloyd > > PS. If they will refund my money, I will drop Legacy8 like a hot potato. > > LLH Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
