I also agree with Robin. However, I am a big fan of temporary workarounds, as people here might have noticed. Why can’t Legacy place a notice on the instruction page that subscribers receive, just like they already do when warning people that the URL link might be broken into two parts? Such a notice would say to contact Support if LUG e-mails do not start flowing within a day or so, and would mention the list archive as a means of checking.
Ward From: Sharon Bolte Sent: Wednesday, January 01, 2014 2:26 AM To: [email protected] Subject: Re: [LegacyUG] Not Receiving Mailing List Messages - Have you Checked your Junk File Robin, you're absolutely right ... hire someone who can fix the problem. -------------------------------------------------------------------------------- From: Robin Watson <[email protected]> To: [email protected] Sent: Tuesday, December 31, 2013 9:24 PM Subject: Re: [LegacyUG] Not Receiving Mailing List Messages - Have you Checked your Junk File It may be a mailing list completely separate to Legacy, but it must surely create extra work for the support staff, and also very frustrating for those that want to join, and don't receive any emails, or in fact don't get any response at all on joining. Shouldn't it be something that Legacy wants to fix, and create satisfied users of Legacy. If the responsibility of the mailing list has been contracted out, shouldn't Legacy request that the contractor fix the problem, or else they should fire the contractor and contract it out to another who will ensure this doesn't happen. I don't believe that it cannot be fixed. Most things like this are fixable. How many other similar lists have this problem? I belong to a few, and haven't had any problems with them. It doesn't look good for Legacy public relations, or aren't they worried about that? Maybe they don't want too many joining the list??? Robin On 1/01/2014 3:50 p.m., Kathy Thompson wrote: oh all right **grin** - but still - it's not something that Legacy can deal with themselves obviously otherwise they would have dealt with it by now On 1 January 2014 10:33, CE WOOD <[email protected]> wrote: Not at all similar; your mother wasn't the one who hired the "rainer". CE  ---------------------------------------------------------------------------- Date: Wed, 1 Jan 2014 09:45:00 +1000 Subject: Re: [LegacyUG] Not Receiving Mailing List Messages - Have you Checked your Junk File From: [email protected] To: [email protected] Helen, This isn't a Legacy "big" and there is nothing that Legacy can do to fix it. By my understanding, the "bug" is with the mailing list program which is a completely seperate program to Legacy. Legacy support staff know how to get subscribers manually subscribed when they have issues with the automated process, but can't do anything more. Let's not blame Legacy for this issue - that would be like blaming your mother for wet grass every time it rained. Cheers On 1 January 2014 07:49, <[email protected]> wrote: Sounds easy, doesn't it! Not quite. How is a new user to know to e-mail Support, even if he can find the address, unless he reads your message first? I trusted Legacy, I trusted then to know what they were doing. That's why I clicked on the link daily for a week, waiting for messages to appear, never expecting another 'bug". Helen On 31-Dec-13 3:51 PM, Ron Bernier wrote: Kay, The solution is very simple and has been mentioned on this list over and over again.  If you have subscribed to the list but are not receiving email, all you have to do is send an email to support and request that they subscribe you manually.  There is no need to get upset about it. Copy of email sent directly to Kay. Ron Bernier Sent from my iPad Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
