I don't know - it's something in the software, a third-party program. We only manage the *names* on the list, not how the software works.
Sincerely, Sherry Technical Support Legacy Family Tree On Thu, Jan 2, 2014 at 11:14 AM, Robin Watson <[email protected]> wrote: > So, Sherry, why can this problem not be fixed? > > Robin > > > On 3/01/2014 6:18 a.m., Sherry/Support wrote: >> We ask that all requests for support go through our tracking system so >> we have a history for reference if the issue comes up again or if a >> tech who is working with you is out for an extended time, another tech >> can step in and help resolve the issue. Not to mention the hundreds of >> emails we get to our personal email addresses for all the company >> lists we're on - it's real easy to lose track of a customer's ticket >> that's in our own email box! >> >> We do not control who is in the list or who isn't unless they >> "misbehaving" on the list, then we will remove that person. It's >> *very* rare that we do that. >> >> There is no "full" or "partial" access to the list. You're either on >> it or your not! >> >> Sincerely, >> Sherry >> Technical Support >> Legacy Family Tree Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
