Ruth - If you are syncing with a cloud service - like Dropbox - turn that off when you are making a backup.
Virginia In a message dated 3/4/2014 11:50:23 A.M. Eastern Standard Time, [email protected] writes: From: Ruth Mohr <[email protected]> To: "[email protected]" <[email protected]> Sent: Tuesday, March 4, 2014 10:57 AM Subject: Back-up unsuccessful I am using Legacy 8 Deluxe program that was installed Dec 28, 2013. Yesterday I updated to the 8.0.0.412 build on my desktop and laptop. I tried creating a Back-Up Disk so that I can restore and update the data info onto my laptop I am not able to create a back-up disk on the desktop. I feel I am following the directions on Legacy Family tree site and it just remains a blank disk. Previously you would get a "balloon" to click on to burn the info onto the disk. I am not getting that now. Any suggestions as to what I am doing wrong? Any help would be appreciated. Thank you. Ruth Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
