Pat, Thank you. Initially may I make it clear that I do not know why you are hitting the download problems. I can, therefore, only suggest what I would do under your circumstances, rather than give a proven resolution for the problem.
I would start by forgetting about updating and consider a complete reinstall. To this end I would uninstall v. 8.0.0.358. I have thought quite a bit about this, as I realise that it is the only working version of v 8.0 which you have. Nevertheless, I think it would be advisable. It will not affect your data etc. which is now stored in your documents. Then download the full version of the current version (v 8.0.0.414) from the web. It will ask for your email address (any will do) and do let it download until complete – keep an eye on the progress, and if it stops leave it until it restarts. Then install. Please let us know the outcome. Ron Ferguson http://www.fergys.co.uk/ From: Pat Hickin Sent: Tuesday, March 11, 2014 6:31 PM To: [email protected] Subject: Re: [LegacyUG] Legacy failing to recognize my email address Ron, I'm was and still am running 8.0.0.358 with a build date of 6 Dec 2013. Pat On Tue, Mar 11, 2014 at 1:10 PM, Ron Ferguson <[email protected]> wrote: Pat, What build of Legacy 8 were you running before you tried to update? Ron Ferguson http://www.fergys.co.uk/ Pat Hickin <[email protected]> wrote: Ron, the webinar I'm trying to watch was one presented last week and is supposed to still be available for viewing. Pat On Tue, Mar 11, 2014 at 12:57 PM, Pat Hickin <[email protected]> wrote: Maybe not when you download, but on my screen that says "Download Legacy 8.0 update," at the bottom of the screen it says in red letters "Required email address" and there's a box to put it in. Ron, the email address for webinars is the one I originally used to register for the webinars, the one on which I receive notices of webinars, the one I use for LUG emails. Pat On Tue, Mar 11, 2014 at 11:50 AM, Ron Bernier <[email protected]> wrote: Pat, Your email address should have nothing to do with downloading updates. You do not even need to provide an email address to download updates. If you are getting an invalid email address notice when trying to log into the Family Tree Webinars site, that means that the email address you are trying to log in with is not the same email address you originally registered with. On Tuesday, March 11, 2014, Pat Hickin <[email protected]> wrote: Two things I haven't been able to do thus far: download the latest build for Legacy 8 and sign in to a webinar I had registered for but didn't see at the time. Pat On Mon, Mar 10, 2014 at 8:37 PM, Wendy Howard <[email protected]> wrote: What do you mean? Where exactly are you trying to enter your address? Wendy Pat Hickin said the following on 11/03/2014 1:25 p.m.: > Legacy is failing to recognize my email address (i.e, this address. > What can I do?? > > Pat Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
