Good idea, Ron, but I did find the problem with the update so it's all installed now. Thanks for your interest!!
Pat On Tue, Mar 11, 2014 at 4:42 PM, Ron Ferguson <[email protected]>wrote: > Pat, Thank you. > > Initially may I make it clear that I do not know why you are hitting the > download problems. I can, therefore, only suggest what I would do under > your circumstances, rather than give a proven resolution for the problem. > > I would start by forgetting about updating and consider a complete > reinstall. To this end I would uninstall v. 8.0.0.358. I have thought quite > a bit about this, as I realise that it is the only working version of v 8.0 > which you have. Nevertheless, I think it would be advisable. It will not > affect your data etc. which is now stored in your documents. > > Then download the full version of the current version (v 8.0.0.414) from > the web. It will ask for your email address (any will do) and do let it > download until complete - keep an eye on the progress, and if it stops > leave it until it restarts. Then install. > > Please let us know the outcome. > > Ron Ferguson > http://www.fergys.co.uk/ > > > > *From:* Pat Hickin <[email protected]> > *Sent:* Tuesday, March 11, 2014 6:31 PM > *To:* [email protected] > *Subject:* Re: [LegacyUG] Legacy failing to recognize my email address > > Ron, I'm was and still am running 8.0.0.358 with a build date of 6 Dec > 2013. > > Pat > > > On Tue, Mar 11, 2014 at 1:10 PM, Ron Ferguson > <[email protected]>wrote: > >> Pat, >> >> What build of Legacy 8 were you running before you tried to update? >> >> Ron Ferguson >> http://www.fergys.co.uk/ >> >> >> Pat Hickin <[email protected]> wrote: >> >> Ron, the webinar I'm trying to watch was one presented last week and is >> supposed to still be available for viewing. >> >> Pat >> >> >> On Tue, Mar 11, 2014 at 12:57 PM, Pat Hickin <[email protected]> wrote: >> >>> Maybe not when you download, but on my screen that says "Download >>> Legacy 8.0 update," at the bottom of the screen it says in red letters >>> "Required email address" and there's a box to put it in. >>> >>> Ron, the email address for webinars is the one I originally used to >>> register for the webinars, the one on which I receive notices of webinars, >>> the one I use for LUG emails. >>> >>> Pat >>> >>> >>> On Tue, Mar 11, 2014 at 11:50 AM, Ron Bernier < >>> [email protected]> wrote: >>> >>>> Pat, >>>> Your email address should have nothing to do with downloading updates. >>>> You do not even need to provide an email address to download updates. If >>>> you are getting an invalid email address notice when trying to log into the >>>> Family Tree Webinars site, that means that the email address you are trying >>>> to log in with is not the same email address you originally registered >>>> with. >>>> >>>> >>>> On Tuesday, March 11, 2014, Pat Hickin <[email protected]> wrote: >>>> >>>>> Two things I haven't been able to do thus far: download the latest >>>>> build for Legacy 8 and sign in to a webinar I had registered for but >>>>> didn't >>>>> see at the time. >>>>> >>>>> Pat >>>>> >>>>> >>>>> On Mon, Mar 10, 2014 at 8:37 PM, Wendy Howard <[email protected] >>>>> > wrote: >>>>> >>>>>> What do you mean? Where exactly are you trying to enter your address? >>>>>> >>>>>> Wendy >>>>>> >>>>>> Pat Hickin said the following on 11/03/2014 1:25 p.m.: >>>>>> > Legacy is failing to recognize my email address (i.e, this >>>>>> address. >>>>>> > What can I do?? >>>>>> > >>>>>> > Pat >>>>>> >>>>>> >>>>>> >>>>>> > > Legacy User Group guidelines: > http://www.LegacyFamilyTree.com/Etiquette.asp > Archived messages after Nov. 21 2009: > http://www.mail-archive.com/[email protected]/ > Archived messages from old mail server - before Nov. 21 2009: > http://www.mail-archive.com/[email protected]/ > Online technical support: http://www.LegacyFamilyTree.com/Help.asp > Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and > on our blog (http://news.LegacyFamilyTree.com). > To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp > Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
