Jay, 1) When you send a message to Support the conversation needs to stay in Support. When you pull a conversation out of the ticketing system and then try to continue the conversation here it gets very confusing because the tech that you were working with might not see your message here. Not all of the techs monitor this list and those that do, do it as they can. Someone else (not even necessarily a tech) will start to intervene and then wires will get crossed.
2) When you sent in the original ticket, you were quoting something that someone else said on this list. It is a better idea for the person with the actual problem to write in themselves. You added that you had previously reported a “similar problem.” I know that you were just trying to help them but again, it gets confusing. 3) When I tested this originally it was working as expected and I sent you a screenshot to show you this. I just tried it again and it isn’t working for me so I need to do some testing before I move it up the chain to Brian. 4) I will respond back to you on the original ticket. Michele Technical Support <mailto:[email protected]> [email protected] <http://www.LegacyFamilyTree.com> www.LegacyFamilyTree.com From: J.M. "Jay" Ingalls [mailto:[email protected]] Sent: Thursday, May 15, 2014 8:18 PM To: [email protected] Subject: Re: [33A-1B07A2C3-040E] Re: [LegacyUG] Notes - Added warning message if notes are edited and then Cancel or X is clicked. Michele, I just discovered the new update to Legacy, did that, and then tested the problem again. On my data base and the sample data base. Note that I almost always work from the pedigree view, then click on the person to open, and then on Notes to add or edit them. Typing in "Test" and clicking the "x" or "Cancel" does not give a warning message and does not save the new data. I did get a strange, not the usual warning, with one unintentional test in the previous version. Apparently the problem is not fixed. I think that I got numerous messages from Brian saying it was fixed about 10 days ago, but I am quite sure I have deleted his messages. Please pass this on to Brian. Jay Ingalls On 5/15/2014 11:12 AM, Legacy Family Tree Support wrote: Jay, Whether I tried to exit the Notes window using the X or the Cancel button, I got a "Do you want to save changes?" dialog box. Screenshot attached. Sincerely, Michele Technical Support Legacy Family Tree Sign up for our genealogy webinars (free) or view past webinars at www.FamilyTreeWebinars.com <http://www.FamilyTreeWebinars.com> . Follow us on Facebook (http://www.facebook.com/LegacyFamilyTree) and our blog (http://news.LegacyFamilyTree.com). Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
