Jenny, Maybe I've been lucky, but I have not had any trouble with 439. Installed fine and works well. There are still some issues that I'm sure are being worked but it seems stable. The need to re-install from a full download has been around for some time. It is due to several possible reasons. The best thing is that a full install overwrites the older install without loss of data. Those using the standard version are required to update with this method. Please report back if you continue to experience trouble with the latest and specify which OS and computer you are using. Ron Taylor
On Saturday, July 26, 2014 7:32 AM, Jenny M Benson <[email protected]> wrote: On 25/07/2014 18:14, Jenny M Benson wrote: > I just updated to the latest release and at what appeared to be the end > of the process a dialog box appeared which said that setup had not > completed successfully and I needed to download the full program from > the website. There were three option buttons - Yes, No and Cancel. I > clicked yes and the Legacy site download page opened but as it was doing > so, another dialog box popped up which said that the installation had > completed successfully! > Further to the above, the update to 439 has been a complete disaster. I keep getting Error 9. Having exhausted all the options of the Online Troubleshooting information for this error (including uninstalling, running CCleaner, reinstalling, opening my oldest (of 3) backups, running Check/Repair 3 times and exporting it to a new file) the error persists. I have informed Support. Is anyone else having trouble with this update? -- Jenny M Benson Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
