I have the large Icon - when I print on setup, it gives me a list of reports to customize. I can't customize them because it says I have to designate a printer first. I love Legacy, have used it for years, but if someone can't tell me how to make this latest update work with my printer, I guess I'll have to move another program.
On Tue, Oct 21, 2014 at 9:01 AM, Brian/Support <[email protected]> wrote: > There is an article in our problem solving Knowledge Base on this type > of problem. Go to this page to read the article. > > http://support.legacyfamilytree.com/article/AA-00329/11/Error-Messages-Problems/Printer-not-installed-Printer-not-recognized.html > . > > NOTE: Step three of that article is not correct for Legacy 8. In Legacy > 8 you access the printer setup by one of two methods (this depends on > the style you have chosen in the Design options). If you have the large > blue Icon with the L click that and select Print > Print Setup. If you > have a small blue L and a System Menu use System > Print > Print Setup. > > Brian > Customer Support > Millennia Corporation > [email protected] > http://www.LegacyFamilyTree.com > > On 21/10/2014 11:16 AM, Jae wrote: > > Well, I've shut the program and the computer down several times. Still > > getting ""Legacy can't find any printer designated for use with > Windows'". > > This is the same computer, same printer I've been running and printing > > reports from for the past 2+years. I'm running Chrome as I have since I > got > > this computer. All other programs print, the computer is ready. This > didn't > > start until I downloaded the new update. > > > > On Mon, Oct 20, 2014 at 2:02 PM, Bob Austen <[email protected]> wrote: > > > >> Printing is handled by your computer so there is nothing in Legacy for > >> printer set up. Will it print after you go to "Print Preview"? When > you > >> click "Print" it generally starts printing to your default printer. The > >> printer setup is a function of your computer and the place to look > depends > >> on your OS. > >> > >> > >> > >> I would try closing everything down, reboot your computer, then try > >> printing again. If it still does not work then we need to know more > about > >> your computer, mainly what OS you have. > >> > >> > >> > >> I hope others will jump in here too, especially if the problem > continues. > >> > >> > >> > >> Bob > >> > >> > >> > >> *From:* Jae [mailto:[email protected]] > >> *Sent:* Monday, October 20, 2014 11:38 AM > >> *To:* [email protected] > >> *Subject:* [LegacyUG] Where did my printer go? > >> > >> > >> > >> When I try to print, I get a pop-up that says I have not defined a > >> printer. (Been using the same one for a few years). When I click on > "Print > >> Preview" it shows it will print to my correct printer. Looked for a > place > >> to set up the printer, can't find one. Went to tech support. It tells > me to > >> click on "File" and select "Set up printer". I don't find that choice > when > >> I click on file, just choices related to my file. I just downloaded the > >> newest update if that makes a difference.. > >> > >> > >> Legacy User Group guidelines: > >> http://www.LegacyFamilyTree.com/Etiquette.asp > >> Archived messages after Nov. 21 2009: > >> http://www.mail-archive.com/[email protected]/ > >> Archived messages from old mail server - before Nov. 21 2009: > >> http://www.mail-archive.com/[email protected]/ > >> Online technical support: http://www.LegacyFamilyTree.com/Help.asp > >> Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) > and > >> on our blog (http://news.LegacyFamilyTree.com). > >> To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp > >> > > > > > > > > > > Legacy User Group guidelines: > http://www.LegacyFamilyTree.com/Etiquette.asp > Archived messages after Nov. 21 2009: > http://www.mail-archive.com/[email protected]/ > Archived messages from old mail server - before Nov. 21 2009: > http://www.mail-archive.com/[email protected]/ > Online technical support: http://www.LegacyFamilyTree.com/Help.asp > Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and > on our blog (http://news.LegacyFamilyTree.com). > To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp > > > -- *WARNING*: Due to Presidential Executive Orders, the National Security Agency (NSA) may have read this email without warning, warrant, or notice. They may do this without any judicial or legislative oversight. You have no recourse, nor protection.......... IF anyone other than the addres of this e-mail is reading it, you are in violation of the 1st & 4th Amendments to the Constitution of the United States. Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
