Just for grins (to do a test), try adding a new printer (via Windows of course, not via Legacy).
Shut down Legacy. Via Windows, add a "local" printer, set it to print to a file (instead of to LPT1), for the printer manufacture pick GENERIC, and for the printer pick GENERIC/TEXT ONLY. Make this your default printer. (Do not do a test print - but be aware that if you do a test print or any printing to this printer, it will prompt you for a file name - that's OK - just make sure you remember the name/location you give it.) Now restart Legacy. Does it see this new printer? Now shut down Legacy. Change the Windows default printer back to your normal printer. Now restart Legacy. Does it now see your normal printer? Another test - I know you say your printer is printing fine with other programs, but two other things you can dry: * Delete/uninstall your printer and reboot and re-install it * Uninstall Legacy and boot and re-install it What type of printer is it (Make/model)? How does it connect to your computer (LPT1, USB, wireless, etc)? Also - previously you were asked what OS you had. It looks like your reply to that was "I'm running Chrome . . . ". Chrome is a browser, not an OS (Operating System). Though there are "PCs" that use an actual OS created by Chrome - but they are not Windows computers and thus I doubt they will install Legacy - let alone run it. So I'm assuming you have Windows, but which version of Windows? Good luck, Bob On 11/08/2014 13:12, Jae wrote: > I have the large Icon - when I print on setup, it gives me a list of > reports to customize. I can't customize them because it says I have to > designate a printer first. I love Legacy, have used it for years, but > if someone can't tell me how to make this latest update work with my > printer, I guess I'll have to move another program. > > On Tue, Oct 21, 2014 at 9:01 AM, Brian/Support > <[email protected] <mailto:[email protected]>> wrote: > > There is an article in our problem solving Knowledge Base on this type > of problem. Go to this page to read the article. > > http://support.legacyfamilytree.com/article/AA-00329/11/Error-Messages-Problems/Printer-not-installed-Printer-not-recognized.html. > > NOTE: Step three of that article is not correct for Legacy 8. In > Legacy > 8 you access the printer setup by one of two methods (this depends on > the style you have chosen in the Design options). If you have the > large > blue Icon with the L click that and select Print > Print Setup. If you > have a small blue L and a System Menu use System > Print > Print > Setup. > > Brian > Customer Support > Millennia Corporation > [email protected] <mailto:[email protected]> > http://www.LegacyFamilyTree.com > > On 21/10/2014 11:16 AM, Jae wrote: > > Well, I've shut the program and the computer down several times. > Still > > getting ""Legacy can't find any printer designated for use with > Windows'". > > This is the same computer, same printer I've been running and > printing > > reports from for the past 2+years. I'm running Chrome as I have > since I got > > this computer. All other programs print, the computer is ready. > This didn't > > start until I downloaded the new update. > > > > On Mon, Oct 20, 2014 at 2:02 PM, Bob Austen <[email protected] > <mailto:[email protected]>> wrote: > > > >> Printing is handled by your computer so there is nothing in > Legacy for > >> printer set up. Will it print after you go to "Print > Preview"? When you > >> click "Print" it generally starts printing to your default > printer. The > >> printer setup is a function of your computer and the place to > look depends > >> on your OS. > >> > >> > >> > >> I would try closing everything down, reboot your computer, then try > >> printing again. If it still does not work then we need to know > more about > >> your computer, mainly what OS you have. > >> > >> > >> > >> I hope others will jump in here too, especially if the problem > continues. > >> > >> > >> > >> Bob > >> > >> > >> > >> *From:* Jae [mailto:[email protected] <mailto:[email protected]>] > >> *Sent:* Monday, October 20, 2014 11:38 AM > >> *To:* [email protected] > >> *Subject:* [LegacyUG] Where did my printer go? > >> > >> > >> > >> When I try to print, I get a pop-up that says I have not defined a > >> printer. (Been using the same one for a few years). When I > click on "Print > >> Preview" it shows it will print to my correct printer. Looked > for a place > >> to set up the printer, can't find one. Went to tech support. It > tells me to > >> click on "File" and select "Set up printer". I don't find that > choice when > >> I click on file, just choices related to my file. I just > downloaded the > >> newest update if that makes a difference.. > >> > >> > Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
