Michele,
I re-booted my pc (running Windows Vista Home Premium service pack 2, on 32-bit machine, paused Carbonite for 1 hour, let AVG run), no other programs were running. Downloaded and installed Passage Express. At the end of the installation check mark was in the box 'Run Passage Exprees', left in checked and the same thing happened 'Passage Express has stopped running'. I let it finish doing whatever it and windows wants to do. I opened Legacy and tried running from the 'PE icon', same thing again. Again, thanks for you help, Ron Howell From: Michele/Support [mailto:mich...@legacyfamilytree.com] Sent: Thursday, January 22, 2015 7:50 AM To: legacyusergroup@LegacyUsers.com Subject: RE: [LegacyUG] Passage Express For Legacy Ron, Legacy has bought out Passage Express so we are doing the technical support for the program. Passage Express has a history of conflicting with other programs but this is usually easily solved by simply reinstalling the program. Before you reinstall, reboot your computer and make sure all unnecessary Windows programs are closed. You can download it from here http://www.legacyfamilytree.com/PassageExpressFreeVersion.asp Michele Technical Support <mailto:mich...@legacyfamilytree.com> mich...@legacyfamilytree.com <http://www.legacyfamilytree.com> www.legacyfamilytree.com From: Ronald E Howell [mailto:rehowell0...@earthlink.net] Sent: Wednesday, January 21, 2015 5:55 PM To: legacyusergroup@LegacyUsers.com Subject: [LegacyUG] Passage Express For Legacy Who do I contact about Passage Express issues? I have not used the product for some time and decided over the holidays to give it a try. I click on the 'PE/Create CD' icon on my toolbar and almost immediately I get the message 'Passage Express has stopped working'. If I click on the 'Passage Express' icon on my desktop the same thing happens. Does the product need to be installed in the same directory as Legacy? Any help/suggestions would be appreciated. Thanks advance, Ron Howell _____ No virus found in this message. Checked by AVG - www.avg.com Version: 2015.0.5645 / Virus Database: 4260/8976 - Release Date: 01/22/15 Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://support.legacyfamilytree.com Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
