I would start with restarting the computer. Sometimes something gets stuck
in memory (RAM) that needs to be cleaned out.

It's really important to know what the error number and message is. If it
happens again, go to Support.LegacyFamilyTree.com and search there for a
resolution to the error. If you can't find it, or it doesn't work, contact
support, using the Problem Report Form at
http://legacyfamilytree.com/Problems.asp

Sherry

On Thu, Dec 29, 2016 at 2:00 PM, Connie <[email protected]> wrote:

> ​Today I downloaded & installed the latest update to Legacy 8.
> I was generating some 'relationship reports' when it froze on me.  There
> was an error report number (442 I think??) when I was finally was able to
> close the application,
>
> Now I'm unable to open the application.  Do I download & install the
> software again?
>
> Connie
> <[email protected]>
>
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