Hello both. Firstly thanks to Cathy for the tips - I was under the impression (don't remember why) that Support didn't help with 'Free Edition' problems but having checked again, see that they do help but prioritise 'Deluxe' users. I shall post a query after my head stops hurting!
And thank-you to Chris for taking the time to verify what was installed on your own pc. My pc has the exact same 3 dlls in C:\Windows\SysWoW64 as you list, same dates for all and same version & size for the ole2.dll. I've run 'SFC' with no problems highlighted, also 'CCleaner' doesn't find an issue. Been trying 'Microsoft Application Compatibility Toolkit' for the last few hours (that's why my head is hurting) and that DOES find problems, but applying the suggested 'mitigations' actually stops Legacy with an 'Error opening message file. Disk or network error', so I'm stuck for the moment. Will try Support later and post outcome of their response. Thanks again Cathy & Chris, it's appreciated. Tony. ----- Original Message ----- From: Chris Hill To: 'Legacy User Group' Sent: Friday, February 24, 2017 11:53 AM Subject: Re: [LegacyUG] Unable to install Legacy7 or 8 free editions - Anytips? Hi I have checked my Win 7 64bit system and have found that ole2.dll, plus ole2nls.dll and ole2disp.dll, live in C:\Windows\SysWOW64. The SysWOW64 subsystem is a thin interface to enable 32bit Windows applications to be able to access the equivalent interfaces in the 64bit systems, and has been around since WinXP 64bit. These files are all dated as 10 Jun 2009 with, for the ole2.dll, a description of OLE 2.1 16/32 Interoperability Library, version 2.10.35.35, size 41.5KB. If they are corrupted then sfc should find and fix them. It also looks that on a Win 32bit system it normally lives in c:\windows\system32, and possibly c:\windows\system32\dllcache, but was moved to SysWOW64 for the 64bit system. The file should also be registered and the error can occur if an installation is trying to reinstall it. That used to be a major issue in older versions of Windows, especially with Microsoft files being installed outside of the c:\windows tree. C:\Program Files (x86) is the version of C:\Program Files used for 32bit applications and is now a protected folder, since WinXP or Win2000, so that applications cannot easily write to it That is why Legacy 7.5 and earlier versions used the C:\Legacy folder. I have Legacy 8, full version, running happily on both my 64bit Win7 desktop and my 32bit Win10 laptop. Regards Chris From: LegacyUserGroup [mailto:[email protected]] On Behalf Of Cathy Pinner Sent: 24 February 2017 00:45 To: Legacy User Group <[email protected]> Subject: Re: [LegacyUG] Unable to install Legacy7 or 8 free editions - Any tips? Tony, Legacy 7 installs by default to C:\Legacy. It can be installed to any folder but NOT within the Program Folders. That's because Legacy 7.5 and earlier constantly write to the Legacy program folder. Legacy 8 installs by default to Program Files (x86)\Legacy8\ Doing a system file check may help recover the ole2.dll Here's a Wikipedia article on it: https://en.wikipedia.org/wiki/System_File_Checker and Microsoft support article: <https://support.microsoft.com/en-au/help/929833/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system-files> If you can't work it out, contact Support. Support isn't currently restricted to deluxe customers as far as I know. Cathy Tony wrote: Trying to find out if anyone has had the 'ole2.dll bad image’ error on installation o f Legacy 7.5 or 8 Free Editions onto a 64bit system and how they overcome the problem? Any advice on how to get Legacy running would be much appreciated e.g. (1) How did you cure the ole2.dll error? (2) What folder you installed Legacy to - C:Legacy or C:Program Files (86) or somewhere else? (3) Any other tips or tweaks employed to get Legacy working.I really don't want to lose the last few years work on my family files. History: - I've had Legacy 7.5 'Free Edition' working fine, firstly on Windows XP and then Windows 7, both 32bit systems.When Windows 7 computer died, I got another Windows 7, but this one is a 64bit system. I cannot ask the Legacy Help Website for advice because I am using the 'Free Edition' but the error is mentioned online there.The response on the Help Website is to contact Microsoft for help as the 'ole2.dll' is part of the Windows operating system.I've spent mo st of the last 2 weeks reading the advice from Microsoft (and others) and trying to install both 7 & 8 with no success.All that happens is the Legacy window opens, but I cannot get any of my own family files or even the sample file to open, even though I can see them.Can import gedcoms but cannot open them either. Many thanks in advance.Tony. P.S. I'm off to bed now after trying to install Legacy all evening. Will respond to any replies tomorrow (Friday 24 Feb). ------------------------------------------------------------------------------ -- LegacyUserGroup mailing list [email protected] To manage your subscription and unsubscribe http://legacyusers.com/mailman/listinfo/legacyusergroup_legacyusers.com Archives at: http://www.mail-archive.com/[email protected]/
-- LegacyUserGroup mailing list [email protected] To manage your subscription and unsubscribe http://legacyusers.com/mailman/listinfo/legacyusergroup_legacyusers.com Archives at: http://www.mail-archive.com/[email protected]/
