Try this page from the webinar Frequently Asked Questions (FAQ) list. It has a required equipment list and a test your connection link. It also mentions some software like Java and Flash that are needed to view the webinars.

http://familytreewebinars.com/innerpage.php?id=10

Brian Kelly

On 23-Mar-17 3:36 PM, Ray Rhoads wrote:
All of sudden I am unable to view any of the slide portion of any archived 
webinar. I get the sound but a blank white screen instead of the presentation. 
I am using windows 10. Any suggestions.

Ray Rhoads





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