My understanding is the cloud backup is for the database only.  At present you 
can not backup the media files to the cloud.

Ronald Bernier
Woonsocket, RI
USA
Sent from my iPad

On Apr 24, 2017, at 3:43 PM, Dale Carmack 
<[email protected]<mailto:[email protected]>> wrote:

I just noticed (after my initial setup) that when the backup occurs the Family 
file and media files are backed up to my computer but only the family file is 
backed up to the cloud.  By the way I hope they add better cloud backup 
information in the Help system and also as a customization as I like to never 
figured out how to re-access it (“cloud” or “online” backup” are not in the 
help).  I finally tried the backup button on the ribbon and saw the check boxes 
but there is no check box for media to the cloud.  I figured I missed it in the 
setup so I clicked on manage account but nothing happens.

If I click on manage account and click login it just returns to the “backup 
dialog box screen”.  If I click on “register account” and then modify the URL 
to remove “register” then click login I get the following below the Submit 
button and nothing else happens:

Database Problem~~string(362) "SELECT 
DBTitle,Public,DefPicPath,DropboxPictureFolder,DropboxAccessToken,d.Active,NamelistToken,AllPersonsToken,Server_IP,DB_ID,Filename,dbPath,dbToken,OwnerID,ShowLDS,Writable,DefaultRin,Permissions,f.FamilyID,f.GlobalID
 FROM FamilyList f LEFT JOIN DatabaseList d ON f.FamilyID=d.FamilyID WHERE 
f.UserID=2014 AND d.Deleted+0=0 AND f.Active=1 ORDER BY f.FamilyID"

So either I can’t do it this way, or maybe there is an access problem.  Can you 
backup the media files to the cloud?

Thanks,
dale

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