How do you stop auto pay? I've looked at the web site and can't find it!
On Sat, Oct 7, 2017 at 8:49 PM, Cliff Gittens <[email protected]> wrote: > Hi Jennifer, > > Several months ago I faced the same problem with MyHeritage as you > explained in your email today. Initially, MyHeritage said too bad that > you didn't read the small print in your initial subscription > documentation. They weren't going to provide a refund. I bitterly > complained and they advised that they could give me a partial refund, which > I think was 25%. I continued to complain to the agent and was advised, > after he spoke to his supervisor, that they could provide a 50% refund. At > this point I got really angry and continued to explain that their business > practices with respect to subscription renewals were archaic, out of date > and out of touch with modern business practices. The agent again asked me > to hold while he further discussed the matter with his supervisor. The > agent came back and advised that they would provide, in this one special > instance, a 100% refund. Which they did. > > Maybe MyHeritage's business practices with respect to autosubscription > renews has gotten better over the last few months, I sure hope so. But if > it hasn't I can advise from my experience that you can get all of your > subscription renewal refunded if you are aggressive enough. > > Good luck. > > Cliff Gittens > > > > > > Jennifer Crockett <[email protected]> > Saturday, October 07, 2017 6:57 PM > My account with MyHeritage was automatically renewed yesterday. I did not > want this to happen and will have to wait till they are open for business > on > the phones till tonight to request a refund. I hope that goes well for me. > I know - I should have checked it out before, as there is a stop auto > renewal request I could have sent, but it took a bit of searching to find > it > just now. > Wouldn't it be nice if they did what Ancestry does, and warn you a month > prior to renewal to see if you want to renew or not? I had an Ancestry sub > till recently and when I responded that I didn't want to renew, it took > effect and was seamless. > > Jennifer > Melbourne, Australia > > > > > -- > > LegacyUserGroup mailing list > [email protected] > To manage your subscription and unsubscribe http://legacyusers.com/ > mailman/listinfo/legacyusergroup_legacyusers.com > Archives at: > http://www.mail-archive.com/[email protected]/ > >
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