Hi Cliff I just wanted to update you and the group the outcome of this.
First of all I was pleasantly surprised that my request for a refund was met with no resistance at all. The agent said she would initiate it and a few hours later I got an email from MyHeritage saying the refund was issued. Unfortunately for me over the few days or so it took for the banking processes to be complete, despite the fact My Heritage gave me a full refund, the foreign exchange rate had dipped and I ended up with just over AUS$20 less than I paid. This was probably compounded by the fact that there was a weekend in between as I was debited on a Friday and credited on a Wednesday. I also suspect it had something to do with the different buying and selling rates for foreign exchange the banks mysteriously employ. I can live with this. I still don't think it is right that MyHeritage doesn't warn you about an upcoming auto renewal. Current Australian consumer laws deem this unacceptable as they do the non-transparency around their auto renewal policies. My tip to take from all of this is that no matter what sort of contract you enter that may have an auto renewal - magazine subscription, Christmas Club hamper plan (I don't have one but apparently Australian consumers have been caught out with this) or any other subscriptions - to check immediately you subscribe if there is an auto renewal opt out you can initiate. Regards, Jennifer From: LegacyUserGroup [mailto:legacyusergroup-boun...@legacyusers.com] On Behalf Of Cliff Gittens Sent: Sunday, 8 October 2017 1:50 PM To: Legacy User Group <legacyusergroup@legacyusers.com> Subject: Re: [LegacyUG] MyHeritage auto renewal warning Hi Jennifer, Several months ago I faced the same problem with MyHeritage as you explained in your email today. Initially, MyHeritage said too bad that you didn't read the small print in your initial subscription documentation. They weren't going to provide a refund. I bitterly complained and they advised that they could give me a partial refund, which I think was 25%. I continued to complain to the agent and was advised, after he spoke to his supervisor, that they could provide a 50% refund. At this point I got really angry and continued to explain that their business practices with respect to subscription renewals were archaic, out of date and out of touch with modern business practices. The agent again asked me to hold while he further discussed the matter with his supervisor. The agent came back and advised that they would provide, in this one special instance, a 100% refund. Which they did. Maybe MyHeritage's business practices with respect to autosubscription renews has gotten better over the last few months, I sure hope so. But if it hasn't I can advise from my experience that you can get all of your subscription renewal refunded if you are aggressive enough. Good luck. Cliff Gittens mailto:jcrock...@optusnet.com.au Saturday, October 07, 2017 6:57 PM My account with MyHeritage was automatically renewed yesterday. I did not want this to happen and will have to wait till they are open for business on the phones till tonight to request a refund. I hope that goes well for me. I know - I should have checked it out before, as there is a stop auto renewal request I could have sent, but it took a bit of searching to find it just now. Wouldn't it be nice if they did what Ancestry does, and warn you a month prior to renewal to see if you want to renew or not? I had an Ancestry sub till recently and when I responded that I didn't want to renew, it took effect and was seamless. Jennifer Melbourne, Australia -- LegacyUserGroup mailing list LegacyUserGroup@legacyusers.com To manage your subscription and unsubscribe http://legacyusers.com/mailman/listinfo/legacyusergroup_legacyusers.com Archives at: http://www.mail-archive.com/legacyusergroup@legacyusers.com/
