Jennifer,
Another thought. Have you uninstalled Internet Explorer on your computer
or blocked it in your firewall? The Legacy Home tab uses a form of
Internet Explorer
I don't recall ever seeing this error myself. However I'm aware that a
minority of people do and it can be a persistent problem.
Cathy
Jennifer Crockett wrote:
Regarding the message: "Error 13: Type Mismatch" when trying to
display Legacy Home page.
Support recently replied to my query about this as I keep getting it.
Their reply:
“Error 13 is caused by something on your computer or your internet
blocking Legacy from accessing the servers that give news and updates
to Legacy Home.
Since this error has happened on more than one computer then it may
not be a problem with your computer but with your router/modem
settings. Try going into your router/modem settings and check for any
security settings and lower them. Does this change anything?
We have only had a few users over the years report this problem and so
far we have not been able to reproduce it or fix it for them.
I am loathe to lower security settings.
Just wondering if any of the below people are still on the list and if
they have resolved it.
An additional message from Cathy Pinner on 23 June 2016:
“This Error 13 on Legacy Home hasn't been updated since Feb 2016 when
Michele from Support also had it and said that a Windows update fixed
it for her.”
-----Original Message-----
From: LegacyUserGroup [mailto:[email protected]]
On Behalf Of Joe Davis
Sent: Tuesday, 23 May 2017 6:32 AM
To: 'Legacy User Group' <[email protected]
<mailto:[email protected]>>
Subject: Re: [LegacyUG] Error 13
I also get this error. Been getting it for a long time - at least two
years. Reported to the Legacy support group that the solution to the
problem they suggested did not work, but they were not able to resolve
the problem for me. So, I just live with it. I was hoping the matter
would be resolved with Version 9, but it was not. I would be
interested in knowing how many other Legacy users have this problem.
My understanding is it is a VBA error message. I have Version 9 running on
two Windows 10, 64 bit computers using the same genealogy database. I get
the error on one computer but not on the other.
-----Original Message-----
From: LegacyUserGroup [mailto:[email protected]]
On Behalf Of Bill PETERSON
Sent: Monday, May 22, 2017 1:00 PM
To: [email protected]
<mailto:[email protected]>
Subject: [LegacyUG] Error 13
Have been getting message: "Error 13: Type Mismatch" when I try to
display Legacy Home page. The suggestions listed in error resolve
section don't work for me. Has anyone found a work around to resolve
this error?
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