IE is installed and not blocked. It was worth a try. Jennifer
From: LegacyUserGroup [mailto:[email protected]] On Behalf Of Cathy Pinner Sent: Tuesday, 6 February 2018 11:49 AM To: Legacy User Group <[email protected]> Subject: Re: [LegacyUG] Error 13 - ongoing issue Jennifer, Another thought. Have you uninstalled Internet Explorer on your computer or blocked it in your firewall? The Legacy Home tab uses a form of Internet Explorer I don't recall ever seeing this error myself. However I'm aware that a minority of people do and it can be a persistent problem. Cathy Jennifer Crockett wrote: Regarding the message: "Error 13: Type Mismatch" when trying to display Legacy Home page. Support recently replied to my query about this as I keep getting it. Their reply: “Error 13 is caused by something on your computer or your internet blocking Legacy from accessing the servers that give news and updates to Legacy Home. Since this error has happened on more than one computer then it may not be a problem with your computer but with your rou ter/modem settings. Try going into your router/modem settings and check for any security settings and lower them. Does this change anything? We have only had a few users over the years report this problem and so far we have not been able to reproduce it or fix it for them. I am loathe to lower security settings. Just wondering if any of the below people are still on the list and if they have resolved it. An additional message from Cathy Pinner on 23 June 2016: “This Error 13 on Legacy Home hasn't been updated since Feb 2016 when Michele from Support also had it and said that a Windows update fixed it for her.” -----Original Message----- From: LegacyUserGroup [mailto:[email protected]] On Behalf Of Joe Davis Sent: Tuesday, 23 May 2017 6:32 AM To: 'Legacy User Group' <mailto:[email protected] <mailto:legacyusergroup@lega cyusers.com>> Subject: Re: [LegacyUG] Error 13 I also get this error. Been getting it for a long time - at least two years. Reported to the Legacy support group that the solution to the problem they suggested did not work, but they were not able to resolve the problem for me. So, I just live with it. I was hoping the matter would be resolved with Version 9, but it was not. I would be interested in knowing how many other Legacy users have this problem. My understanding is it is a VBA error message. I have Version 9 running on two Windows 10, 64 bit computers using the same genealogy database. I get the error on one computer but not on the other. -----Original Message----- From: LegacyUserGroup [mailto:[email protected]] On Behalf Of Bill PETERSON Sent: Monday, May 22, 2017 1:00 PM To: mailto:[email protected] <mailto:LegacyUs [email protected]> Subject: [LegacyUG] Error 13 Have been getting message: "Error 13: Type Mismatch" when I try to display Legacy Home page. The suggestions listed in error resolve section don't work for me. Has anyone found a work around to resolve this error? -- LegacyUserGroup mailing list [email protected] To manage your subscription and unsubscribe http://legacyusers.com/mailman/listinfo/legacyusergroup_legacyusers.com Archives at: http://www.mail-archive.com/[email protected]/
