Then it's time to contact Support and see if they can sort it out. Your database is too important to ignore errors.


Chris Swann <>
Monday, 12 February 2018 6:51 PM

Hi Cathy,

All steps undertaken but still get the error.

Not a major problem but I just hope it doesn't signify some deeper issue within the underlying database tables ?

Thanks again,

Chris S

On 11/02/2018 23:55, Cathy Pinner wrote:

Chris Swann <>
Monday, 12 February 2018 7:01 AM
Hi all,

When I look at a few of my records in Chronology view I see 2 entries for Burial.

When I click on one of these entries I get an error that "Individual 'xxxx' was not found" where "xxxx" is a numeric value.

I checked out which record was causing the error and it turned out to be the Burial event. I deleted the Event and recreated it. This still produced the same error except this time the number had changed in the error box.

Have tried this with a couple of individuals and they show the same error.

Any suggestions as to what may be causing this and is there any remedy ?

Thanks in advance,

Chris Swann


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