Cathy, below you mention using a browser. I just recently changed to Google Chrome, which was recommended by my computer “guru”, I am still adjusting to it. I do not see my name anywhere on the browser. Was it My Heritage web site you are referring to? I am trying to cancel my subscription, since they linked my to a relative’s site I already have access to. I call the morning after I placed the order, and I was told they would cxl, but it would take 10 day to two weeks to show up on my credit card. It has been a month and still now credit. I want to make sure I do not have automatic renewal check, also. Jean G
From: Cathy Pinner Sent: Sunday, July 1, 2018 4:07 PM To: Legacy User Group ; Hessenbuy Subject: Re: [LegacyUG] Auto Renewal Will, That you didn't find the place, doesn't mean it isn't there. Assuming you are using a Browser, click on your name at the top on the right. In the drop down menu choose My Purchases. Click on the Active ones (I just have one) and click the link to View details On the Final line I see: Search records now AND Stop Annual Renewal. Many sites have auto renewal. Most have learnt to notify that the auto renewal is coming up. If you are interested in DNA then you can't afford to ignore MyHeritage. You can use most of the tools related to DNA from a free account. It's currently my major to only interest in MyHeritage as I have yet to find unique records relating to my research on MH though very occasionally, with their search engine, they find things I haven't found on other sites with the same records. I hate finding English census records on MH as, unless I can work out the reference from the image, I have to find it again elsewhere to get the proper reference. Cathy Hessenbuy Monday, 2 July 2018 4:24 AM Cathy, I do not see any place to uncheck auto renewal. I consider this an under table My Heritage tactic. Will -----Original Message----- From: LegacyUserGroup [mailto:[email protected]] On Behalf Of Cathy Pinner Sent: Saturday, June 30, 2018 10:31 PM To: Legacy User Group mailto:[email protected] Subject: Re: [LegacyUG] Warning about My Heritage Everyone needs to be aware that MyHeritage subscriptions renew without warning. You actually agree when you subscribe but it's easily overlooked. They could do a lot to change people's perception if they gave a warning when a subscription was due for renewal as Ancestry does. At least now they appear to refund when people complain. In MyHeritage if you go to the My Purchases and click to see details, you can click to Stop annual renewal. I look for this type of setting on any website I pay a sub to these days and uncheck auto-renewal if I'm unsure whether or not I will want to renew. I also set an alert for 2-4 weeks beforehand so that a) I can review whether I want to renew and b) if I'm not going to renew I can prioritise using the site while I have access. I've used various programs to do this but am discovering that Windows 10 in built Reminder system works well. Cathy Carl Cox wrote: When the company you hate buys the program you love, it puts you between a rock and a hard place. You have my condolences. (And I don’t know if I changed the subject line or not.) Carl MyHeritage taking my money was the last straw for me and why I wanted to delete all trace of them from my computer. In my mind the issues were directly related. In addition, there appeared to be yet another reason to warn people about MyHeritage- it seemed to have its tentacles everywhere making it difficult to delete. I previously had a variety of bad experiences with MyHeritage. That is why I had not renewed my subscription would never do so. John Carl Cox mailto:[email protected] Sunday, 1 July 2018 11:13 AM When the company you hate buys the program you love, it puts you between a rock and a hard place. You have my condolences. (And I don’t know if I changed the subject line or not.) Carl MyHeritage taking my money was the last straw for me and why I wanted to delete all trace of them from my computer. In my mind the issues were directly related. In addition, there appeared to be yet another reason to warn people about MyHeritage- it seemed to have its tentacles everywhere making it difficult to delete. I previously had a variety of bad experiences with MyHeritage. That is why I had not renewed my subscription would never do so. John [email protected] mailto:[email protected] Sunday, 1 July 2018 9:26 AM There will always be a grey area in regard to the point at which a response to a thread or topic is relevant, or should become a whole new thread but perhaps we can improve how we respond. For example, “Warning about MyHeritage / OFF LIST / Personal Emails”. People generally do not intentionally “hijack” (one person’s word) LUG threads. We all make errors and have different skills, abilities, experiences and perceptions. Yes, we do need to keep consistent LUG practices and standards and sometimes people need to be given guidance- a gentle reminder, explanation or nudge in the right direction. Occasionally we may need to cut a person some slack. It was not me who changed the subject from “Warning about MyHeritage” to “Warning about MyHeritage / OFF LIST / Personal Emails”, leaving the original subject line within the new subject line. This occurred when other people changed the topic to Norton. It appears that one person responded to another person off list but the reply went (probably inadvertently) to the whole LUG. Later I posted a request, under that subject line, for help to delete MyHeritage from my computer. Arnold however sent a complaint to the LUG that my request for help had nothing to do with current topic: “John, Cathy, and CE, I would like to voice my complaint that this message, with the Subject line, "Re: [LegacyUG] FW: Warning about MyHeritage / OFF LIST / Personal Emails" has been hijacked and changed into something far different. Those of us interested in the original thread have been thwarted. "...Having difficulty deleting MyHeritage from my computer" was not even close to the existing discussion. The responders should have, at least, changed the subject line to something relevant. Arnold Sprague” At this point “Warning about MyHeritage” was still part of the subject line. In addition, the complaint (by the complainant’s own standard) was a new topic but he did not start a new thread or even change the subject line of the existing thread- this was hypocrisy. My question about deleting MyHeritage was more related to that subject than the complainant’s new thread. Since my original posting, it has been confirmed that it was indeed MyHeritage that took my money without my explicit permission. They have since refunded the money after I demanded it with the support of PayPal. With hindsight, it may have been better if I had mentioned the 100% confirmation that it was MyHeritage who “ripped me off” when I continued the thread by asking how to delete them from my computer. MyHeritage taking my money was the last straw for me and why I wanted to delete all trace of them from my computer. In my mind the issues were directly related. In addition, there appeared to be yet another reason to warn people about MyHeritage- it seemed to have its tentacles everywhere making it difficult to delete. I previously had a variety of bad experiences with MyHeritage. That is why I had not renewed my subscription would never do so. John ________________________________ -- LegacyUserGroup mailing list [email protected] To manage your subscription and unsubscribe http://legacyusers.com/mailman/listinfo/legacyusergroup_legacyusers.com Archives at: http://www.mail-archive.com/[email protected]/
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