The slowness of MyHeritage hints has nothing to do with the server problems although it started around the same time. MyHeritage tweaked the API for the hints which did something which is still being investigated. Programmers and testers have been working on Hinting and some aspects will be better in the next update but MH hints are still very slow. FindMyPast hints are the quickest and I find the most useful. You may find them useful even if you don't have a subscription as the Hint itself tells you the database and you may have access to a similar one.

Cathy
ambro...@telstra.com <mailto:ambro...@telstra.com>
Tuesday, 23 July 2019 5:10 PM

Hints from MyHeritage to Legacy have not been working for me since the server problems started more than 2 months ago - very disappointing!  Any suggestions to fix this?

MyHeritage hints worked perfectly from the start of Legacy 9 up to May this year and hints from FamilySearch and FindmyPast have worked perfectly all the time.

The support response earlier this month was “We are still working on this. Some users are reporting that hints are working great and some are reporting the same problem you are. We are working on a new update that we hope will address this. This update is in testing now.”

Regards Ambrose

*From:*LegacyUserGroup <legacyusergroup-boun...@legacyusers.com> *On Behalf Of *Ian Thomas
*Sent:* Tuesday, 23 July 2019 4:18 PM
*To:* Legacy User Group <legacyusergroup@legacyusers.com>
*Subject:* [LegacyUG] Hints - MyHeritage

Occasionally I see MyHeritage hints – very occasionally.

Just wondering why this is, or whether other people on this list  are also seeing the same.

Not sure if this link is persistent, but here is the latest Hint I have seen –

https://www.myheritage.com/matchingresult-b55206f65aa8968d4e36513bce25ecb1

Regards, Ian

Albert Park, Victoria 3206 Australia



Ian Thomas <mailto:il.tho...@outlook.com>
Tuesday, 23 July 2019 2:18 PM

Occasionally I see MyHeritage hints – very occasionally.

Just wondering why this is, or whether other people on this list  are also seeing the same.

Not sure if this link is persistent, but here is the latest Hint I have seen –

https://www.myheritage.com/matchingresult-b55206f65aa8968d4e36513bce25ecb1

Regards, Ian

Albert Park, Victoria 3206 Australia





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