Chris/Cathy/et al,
Curious – where exactly is that hints status info? Chris mentioned “right click
on the 1 button in the bottom right line” – which ‘1’ button on which
window/view is that on? Images are appreciated, even if not recommended on
this forum… :)
And regarding these services, who can chime in regarding their usefulness in
certain regions, periods, etc. of research? I know mileage may vary based on
your lineage and study geos/timelines…
My take
MyHeritage: Seems to be merged/merging with FamilySearch now…
FamilySearch: I like the XXXX-XXX unique numbering system, and Legacy’s Family
Search tool (accessed from the D icon) that helps manage and merge Legacy
records with Family Search. I must admit, I don’t see many hits in this
category anymore, maybe since I have all my FS IDs covered now. Others’
opinions?
FindMyPast: Mainly advertises as UK and NAM, but I find most of my hits only
come from UK. I need Australia and New Zealand hits also. Anyone got other
perspectives?
GenealogyBank: does show info in config that this is mostly American history
for past 300 years (this is useful to know before subscribing). I do not
subscribe to this service currently. I do find that it shows many hundreds of
hits, maybe due to simply name match (no dates considered) but are these hits
useful? Also, no Canada hits despite advertising US and Canada coverage. Anyone
got any other observations?
Thanks,
Andrew ROBBIE
From: LegacyUserGroup <legacyusergroup-boun...@legacyusers.com> On Behalf Of
Chris Hill
Sent: Saturday, September 7, 2019 5:58 AM
To: Legacy User Group <legacyusergroup@legacyusers.com>
Subject: Re: [LegacyUG] Hints - MyHeritage
Hi
Yes, I asked the question about the speed of Hints appearing or not, after
I reset my tree to reset the Hints list.
The first response was that the Hints list is not the list of individuals
in the tree, mine was 3,000 vs 11,850, but it is driven by the number of
individuals that you have opened in the Family or Pedigree views. That has
become obvious to me over the last couple of weeks and the list is now 4,187
long.
The other response was on the speed in which they are processed. My stats,
right click on the 1 button in the bottom right line, now show
My Heritage: Pending 1655 Waiting 2146 Processed 386
GenealogyBank : Pending 537 Waiting 3056 Processed 595
FindMyPast : Pending 0 Waiting 1 Processed
4186
Pretty well, the FindMyPast responses are immediate, while MyHeritage and
GenealogyBank are delayed. I was told that MyHeritage has put delays on how
fast it will process them, presumably as a way of controlling the load on its
servers. One question is 'what does Waiting mean' - has Legacy flagged it as
being ready to ask or has it actually been sent but not responded, which would
ask the question of what happens if the response back is made while Legacy is
closed and does Legacy reissue the request.
Looking at the stats dynamically I can see that both the Waiting and
Processed values increasing while the Pending is decreasing. In terms of
responses, while writing this email over 10 minutes, I can see that My Heritage
has processed another 5 requests and GenealogyBank another 2. Neither of those
seem to be a sensible way to deal with requests.
Regards
Chris
------ Original Message ------
From: ambro...@telstra.com <mailto:ambro...@telstra.com>
To: "Legacy User Group" <legacyusergroup@legacyusers.com
<mailto:legacyusergroup@legacyusers.com> >
Sent: 07/09/2019 09:48:51
Subject: Re: [LegacyUG] Hints - MyHeritage
Thank you Cathy for your reply back in July about the slowness of MyHeritage
hints. I was hopeful that the subsequent release of 9.0.0.318 would improve the
situation but not so. Below is a support ticket I raised yesterday and the
support response. I would be interested to know if other users are having a
similar experience with MyHeritage hints and if anyone has any explanations or
suggestions about this issue. (I have subscriptions to Ancestry, FMP and
MyHeritage but the latter is very good for direct access to living cousins.)
Regards Ambrose (GSV member)
Support Ticket query (6 Sep 2019): Now that we have a new version :9.0.0.318 of
Legacy I had hoped that MyHeritage hints would be back working as it did from
the start of Legacy 9 until about the start of May. Unfortunately not. I can
see that the Realtime Hint Processing Monitor has been enhanced with a Waiting
(being throttled) column being added plus new or amended Help. In the previous
version of Legacy I had to turn off MyHeritage hints as it kept crashing with
‘Legacy Family Tree Hints has stopped working’ every 5 minutes. This reset
MyHeritage Hints and I now have 4574 in the Waiting (being throttled) column. I
have had it running continuously today for 11 hours and the Waiting number has
reduced by 87 or about 8 per hour. I am using a very fast PC and internet
connection. At this rate it will take 570 hours to complete or 2 months if I
leave Legacy running for 10 hours per day (despite the advice to close Legacy
when not in active use).
Is this the way MyHeritage Hints is now meant to work? The really disappointing
aspect of this is that you don’t see the hint immediately that you add or amend
an individual. It just adds numbers to Pending and then almost immediately
moves the number to Waiting. It really is pretty pointless having a hint arrive
weeks later with no notification that it has turned up.
I took a MyHeritage subscription 2 years ago at Geoff’s special guaranteed
lifelong (???) price to make the most of MyHeritage Hints. The subscription is
due for renewal next Tuesday but if this throttling is the new normal I don’t
see much value in renewing it.
Support Response: All we have been told is that the hints may take some time to
show up. The hints continue to work in the background, and when new hints are
found, they will be displayed. We do care about your feedback and I have
forwarded your concerns to our developers.
-----Original Message-----
From: LegacyUserGroup <legacyusergroup-boun...@legacyusers.com
<mailto:legacyusergroup-boun...@legacyusers.com> > On Behalf Of Ian Thomas
Sent: Wednesday, 24 July 2019 7:55 AM
To: Legacy User Group <legacyusergroup@legacyusers.com
<mailto:legacyusergroup@legacyusers.com> >
Subject: Re: [LegacyUG] Hints - MyHeritage
I check Hints frequently - and have all 4 types turned on (even though one of
them requires a paid subscription to the company, and is no use to me). Of
course, I have the Deluxe version, 9, latest update always.
Over the period that Cathy Pinner has detailed, I have used Legacy at the very
least weekly, sometimes daily and for several hours. I "refresh" the Hints, etc.
In that period of time, I have seen MyHeritage Hints only 3 times. As someone
mentioned in the last couple of days, FindMyPast generates them (in spades).
Server outages, etc: why would anyone think that had anything to do with the
problem with MyHeritage Hints?
Ian Thomas
Albert Park, Victoria 3206 Australia
-----Original Message-----
From: LegacyUserGroup [mailto:legacyusergroup-boun...@legacyusers.com] On
Behalf Of Cathy Pinner
Sent: Tuesday, 23 July 2019 7:58 PM
To: Legacy User Group <legacyusergroup@legacyusers.com
<mailto:legacyusergroup@legacyusers.com> >
Subject: Re: [LegacyUG] Hints - MyHeritage
The slowness of MyHeritage hints has nothing to do with the server problems
although it started around the same time. MyHeritage tweaked the API for the
hints which did something which is still being investigated. Programmers and
testers have been working on Hinting and some aspects will be better in the
next update but MH hints are still very slow.
FindMyPast hints are the quickest and I find the most useful. You may find them
useful even if you don't have a subscription as the Hint itself tells you the
database and you may have access to a similar one.
Cathy
ambro...@telstra.com <mailto:ambro...@telstra.com>
<mailto:ambro...@telstra.com> Tuesday, 23 July 2019 5:10 PM
Hints from MyHeritage to Legacy have not been working for me since the server
problems started more than 2 months ago - very disappointing! Any suggestions
to fix this?
MyHeritage hints worked perfectly from the start of Legacy 9 up to May this
year and hints from FamilySearch and FindmyPast have worked perfectly all the
time.
The support response earlier this month was “We are still working on this. Some
users are reporting that hints are working great and some are reporting the
same problem you are. We are working on a new update that we hope will address
this. This update is in testing now.”
Regards Ambrose
*From:*LegacyUserGroup <legacyusergroup-boun...@legacyusers.com
<mailto:legacyusergroup-boun...@legacyusers.com> > *On Behalf Of *Ian Thomas
*Sent:* Tuesday, 23 July 2019 4:18 PM
*To:* Legacy User Group <legacyusergroup@legacyusers.com
<mailto:legacyusergroup@legacyusers.com> >
*Subject:* [LegacyUG] Hints - MyHeritage
Occasionally I see MyHeritage hints – very occasionally.
Just wondering why this is, or whether other people on this list are also
seeing the same.
Not sure if this link is persistent, but here is the latest Hint I have seen –
https://www.myheritage.com/matchingresult-b55206f65aa8968d4e36513bce25ecb1
Regards, Ian
Albert Park, Victoria 3206 Australia
--
LegacyUserGroup mailing list
LegacyUserGroup@legacyusers.com <mailto:LegacyUserGroup@legacyusers.com>
To manage your subscription and unsubscribe
http://legacyusers.com/mailman/listinfo/legacyusergroup_legacyusers.com
Archives at:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
--
LegacyUserGroup mailing list
LegacyUserGroup@legacyusers.com
To manage your subscription and unsubscribe
http://legacyusers.com/mailman/listinfo/legacyusergroup_legacyusers.com
Archives at:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
