If you can open it using the built-in PHOTOS app, then you may be able to try one of the following. Just a suggestion: You can download Irfanview or GIMP. They are free. Open the JPG file with either one. Then SAVE AS name_1.jpg Hopefully, this will fix whatever format issues Legacy sees.
Wes On Mon, Feb 21, 2022 at 5:17 PM Margaret Gagliardi <megsge...@gmail.com> wrote: > Yes, I am moving the converted photo. Very frustrating. > > On Mon, Feb 21, 2022 at 5:02 PM Jennie Matheson <jenniem...@gmail.com> > wrote: > >> Are you moving the converted JPG file? That is the one that you need to >> attach! >> >> Jennie >> >> On Tue, 22 Feb 2022, 8:46 am Margaret Gagliardi, <megsge...@gmail.com> >> wrote: >> >>> I did as you suggested and it worked. However, when I move it to the >>> Media folder in Legacy it will not let me add it to an individual. It >>> keeps telling me that it is not a supported file format. Any more >>> suggestions please? >>> >>> On Mon, Feb 21, 2022 at 4:18 PM Gene Young <n2...@cfl.rr.com> wrote: >>> >>>> Go to >>>> https://www.copytrans.net/copytransheic/ >>>> and download the program/converter. It is free for personal use. Once >>>> installed you can right click on an heic file and select convert to jpeg. >>>> it will create a jpeg copy in the original folder. >>>> >>>> >>>> >>>> On 2/21/2022 2:25 PM, Margaret Gagliardi wrote: >>>> >>>> I have received a photo sent to me as a message that has a heic >>>> extension instead of jpg. I right clicked on it and did a save as after I >>>> sent it to my email and made it a jpg there. However, when I put it in my >>>> media folder, and then try to put it into my legacy persons photos it tells >>>> me the extension is not valid. Please help! I don't know what to do now. >>>> Thanks so much. >>>> Margaret Gagliardi >>>> >>>> >>>> -- >>>> Gene youngn2...@cfl.rr.com >>>> >>>> -- >>>> >>>> LegacyUserGroup mailing list >>>> LegacyUserGroup@legacyusers.com >>>> To manage your subscription and unsubscribe >>>> http://legacyusers.com/mailman/listinfo/legacyusergroup_legacyusers.com >>>> Archives at: >>>> http://www.mail-archive.com/legacyusergroup@legacyusers.com/ >>>> >>> -- >>> >>> LegacyUserGroup mailing list >>> LegacyUserGroup@legacyusers.com >>> To manage your subscription and unsubscribe >>> http://legacyusers.com/mailman/listinfo/legacyusergroup_legacyusers.com >>> Archives at: >>> http://www.mail-archive.com/legacyusergroup@legacyusers.com/ >>> >> -- >> >> LegacyUserGroup mailing list >> LegacyUserGroup@legacyusers.com >> To manage your subscription and unsubscribe >> http://legacyusers.com/mailman/listinfo/legacyusergroup_legacyusers.com >> Archives at: >> http://www.mail-archive.com/legacyusergroup@legacyusers.com/ >> > -- > > LegacyUserGroup mailing list > LegacyUserGroup@legacyusers.com > To manage your subscription and unsubscribe > http://legacyusers.com/mailman/listinfo/legacyusergroup_legacyusers.com > Archives at: > http://www.mail-archive.com/legacyusergroup@legacyusers.com/ >
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