DeanAdams,
Thousands have upgraded without problems.
Some have had initial problems and sorted them. Some of those were user
created.
Here's an annotated listing of the suggested steps documenting the
problems that various people have had.
They mostly revolve around getting the actual installation file to
download and security software.
Here's the list annotated with solutions to issues people have
encountered during this simple process.
Here's the things to do to make the process as trouble free as possible.
1. Run File > File Maintenance > check/repair on your files. You should
be doing this regularly to keep your database healthy. If there are
errors reported run it again. Errors after the second run are the ones
that aren't auto-corrected and require your intervention. Fix them and
run again.
2. Verify that there are no broken media links. Tools>Media Relinker You
can fix them in Legacy 10 but you need to know they weren't caused by
the upgrade.
3. Backup your family file and media files. Preferably make sure you
also have these backups off your computer either in a cloud or on
external drive.
4. Download 10 from the website. Some people encounter problems because
a) they make a typo when entering their email address, b) the email goes
to spam or doesn't arrive. If it doesn't arrive try a different email
address c) the link in the email doesn't work and they need to copy and
paste the link to their browser. One person reported that his ISP
blocked unknown programs for 24 hours
5. Install 10 and enjoy.
Some people encounter problems with the installation because their
security software blocks it or part of it. Pausing the security software
during installation solves that. If concerned you can go into Aeroplane
mode/come offline for the installation,.
If there is any problem after installation RESTART your computer and it
is usually solved.
Some people are having problems with the Legacy FamilySearch module. The
login has been changed by FamilySearch and is now done in your browser
every time you open the Legacy FamilySearch module. The login
credentials can still be saved in Legacy FamilySearch so you don't have
to enter them every time. Reports say it is not working if you are using
a Ad blocker and tracking blocker on the FamilySearch site as the login
information has to be returned. Some are finding the browser tab is left
open. I see it open and close but the browser often stays open on top of
the Legacy FamilySearch module.
Yes there are some bugs in the new version that people are finding
particularly in new reports, but so there still are in Legacy 9 and
earlier. Only Legacy 10 is being updated with bug fixes.
Hope this helps
Cathy
Hogrooter wrote:
Is the new version as troublesome as it appears? I have seen a number
of instances in which new users are having difficulties with the new
download.
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DeanAdams
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