Anne, I'm going to have you do a complete uninstall and then reinstall. After you uninstall Legacy, with Windows Explorer find and look in the C:\Legacy folder or what ever folder you had Legacy installed in. Within this folder you will find several files remaining that you will need to delete. Carefully delete all of the files in the Legacy folder but DO NOT delete any of the folders like the Data folder, Picture Folder or Web Folder as these folders hold your data and you don't want to accidentally delete your family file or pictures. All the other files should be deleted. You'll need to reset your preferences after you reinstall.
Download the Standard Edition from our website. If you have the Deluxe Edition, you'll need to go to Help > Unlock Legacy Deluxe to unlock the Deluxe features after you reinstall. **When you reinstall, make sure that all other programs are shut down and your anti-virus software is disabled.** Thanks for using Legacy. Sherry Customer Support Millennia Corporation [EMAIL PROTECTED] http://www.LegacyFamilyTree.com We are changing the world of genealogy! When replying to this message, please include all previous correspondence. Thanks. -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of The Eccles Family Sent: Saturday, January 14, 2006 5:32 PM To: [email protected] Subject: [LegacyUG] Legacy program freezing Hi Everyone, A couple of days ago my Legacy program started freezing whenever I tried to do a Search. It freezes when I click on the Search button in the toolbar or when I click on 'find' on the search menu. I am running the Legacy deluxe with the latest build date of 6.0.0.73. on Windows XP. I have tried file maintaince check and repair. Restarting Windows I removed Legacy from the computer and reinstalled (after backing up of course). When I reinstalled I did not have to reenter passwords, customer numbers etc. They were recognised automatically. Did I do something wrong with the remove program maybe I did not remove everything completely. After all this Legacy is still freezing when I try to do a search. any help is appreciated. TIA Anne Eccles NSW, Australia Legacy User Group guidelines can be found at: http://www.LegacyFamilyTree.com/Etiquette.asp To find past messages, please go to our searchable archives at: http://www.mail-archive.com/legacyusergroup%40mail.millenniacorp.com/ To unsubscribe please visit: http://www.legacyfamilytree.com/LegacyLists.asp
