Listers, I had a call today from a Legacy user who was getting a message "There were problems logging into FamilySearch.org" when trying an IGI Search for temple ordinance information. I was able to repeat the problem in both Legacy 5 and 6 on two computers.
If you get such a message, first double check your username and password, if you are certain that your using the correct ones, please exit Legacy and go to FamilySearch.org using your regular web browser and log in. When I did this I got the same "There were problems logging into FamilySearch.org" message and had to reset my password. After that I was able to restart Legacy and do a successful IGI Search without login problems. However, I did get an imposed 33 second delay message after which Legacy connected. Please be patient with Legacy and FamilySearch.org. Thank you, Jim Terry Technical Support Legacy Family Tree -- No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.1.375 / Virus Database: 267.15.8/260 - Release Date: 2/14/2006 Enter the drawing for a FREE Legacy Cruise to Alaska or a FREE research trip to Salt Lake's Family History Library. Open to users of Legacy 6 Deluxe. Enter online at http://legacyfamilytree.com/FreeTrip.asp Legacy User Group guidelines can be found at: http://www.LegacyFamilyTree.com/Etiquette.asp To find past messages, please go to our searchable archives at: http://www.mail-archive.com/legacyusergroup%40mail.millenniacorp.com/ To unsubscribe please visit: http://www.legacyfamilytree.com/LegacyLists.asp
