Mary,
Not being an employee of Millennia, let me speak from the vantage
point of a Software QA manager. I know of no software company that
publishes its bug list. I do not think that Legacy should either.
It is my perception from what has been said that Millennia has
recently begun a more formal bug tracking process. It is very normal
for a small software company to work more informally for many years
without such a process. However, their management seems to committed
to reducing the number of currently outstanding issues. I suspect
that over the next few months significant, visible progress will get
made in this area.
What we can best do as part of this process is to go back through our
notes and document bugs we are aware of, including how to reproduce
them on the current release, and emailing them to the company, not to
this list. Let me emphasize that it is my observation that many bugs
were fixed, and we did not get an explicit announcement that the bug
was fixed. So we need to reproduce the problem with the current release.
I suggest that hearing the same bug from many people will help them
isolate the cause of some bugs and help them prioritize what bugs
need to be handled first. After all, a minor bug that annoys a lot of
people is probably one that should get fixed early.
There are also going to be bugs that they may never fix. Or may not
fix until they have to do a major re-write of a function.
And some may be bugs only in certain hardware/software configurations
and until they can get adequate documentation and a person to test
fixes, they may not be able to resolve them.
I would like to think that at some time, after they have gone through
a few cycles of bug fix updates, they may produce a web page with a
list of known outstanding bugs and, hopefully, work-arounds where available.
I am sure that Geoff and Sherry and others, along with Ken and Dave,
are working very hard to improve this great product.
Sometimes we forget how effective it really is.
john.
At 04:07 PM 3/5/2006, M. Brenzel wrote:
Sherry,
I know that someone else suggested this.
Would it be possible to have a list of the known and reported bugs
posted on the Legacy website so that we can refer to it before we submit
a problem that someone else found before us? It might help cut down on
repeated messages to the list when someone else has already reported a
problem.
Thank you.
Mary
-----Original Message-----
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Sent: Sunday, March 05, 2006 12:11 PM
To: [email protected]
Subject: RE: [LegacyUG] Legacy Version 6 Lost Battle Ad Nauseam
Or just send an email direct to [EMAIL PROTECTED]
Thanks for using Legacy.
Sherry
Customer Support
Millennia Corporation
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Thanks.
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of
[EMAIL PROTECTED]
Sent: Saturday, March 04, 2006 10:08 AM
To: [email protected]
Subject: Re: [LegacyUG] Legacy Version 6 Lost Battle Ad Nauseam
There already is such a place to report bugs. It's on the Legacy Home
Page
in the Support box under "Report a Bug." -- Alice
In a message dated 3/4/2006 12:52:20 PM Eastern Standard Time,
[EMAIL PROTECTED] writes:
Perhaps a solution would be for the Millennia folks to set up an
on-line
site linked to their main site that could be accessed by users to
report
feature requests or bugs. If someone wants a program modification or
wants
to report a bug, that would be the place to go -
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