https://bugs.freedesktop.org/show_bug.cgi?id=59326

--- Comment #3 from Joel Madero <[email protected]> ---
Hey Harald, 

Indeed I agree that it's good for QA to get into good habits. What we try to
avoid is telling contributors "this is how it's done", instead we lead by
example and make suggestions. I actually just have a template that I copy and
paste from (most of the time).

As for finding duplicates - I can admit I rarely do this, it's too time
consuming when we have over 1,100 bugs waiting to be confirmed. I'd rather
confirm the bug and move it to NEW than spend 10 minutes searching for a
duplicate. Some would say this is me triaging poorly I would suspect ;)

Many of our triagers do look at this flowchart:
https://wiki.documentfoundation.org/images/0/06/Prioritizing_Bugs_Flowchart.jpg 

when prioritizing which I think is a good idea. In general people seem happy
when they see how we prioritized (occasionally we get unhappy users who want
their minor bug to be marked as a blocker which is unfortunate as it just ruins
our workflow).

At minimum a triager should include:
Their OS
LibreOffice version
some friendly comment saying confirmed

Prioritizing - while helpful, isn't required. At some point we'll go through
all the confirmed bugs and prioritize them but first is getting through these
unconfirmed bugs.

If you're interested in helping (we could surely use it) please send me a
personal email and we'll talk :)

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