Hi All, More input on this morning's conversation. Maybe an idea would be that when we actually put a bug into NEEDINFO status we put a comment that has a small blurb on our procedure. Something like "we have put this bug in NEEDINFO status because we need you to provide.....we will leave the bug in this status for 6 months at which time we'll close the bug as INVALID. If your bug is closed as INVALID after 6 months and you still experience it, please attach needed information and reopen the bug as UNCONFIRMED".
Just a thought. Best Regards, Joel
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