Petr Mladek schrieb:
IMHO, the most important is to give
user chance to answer before the first warning (30 days or so).
Hi Petr,
I don't think so. My experience is that the reporter normally will
answer within 3 days (mostly: latest next day) or never. We should not
base our decisions on 1 user in the world with a Sabbatical somewhere in
the Australian outback hindered to answer ;-)
All these theses that we should give a reporter weeks of time never have
been underpinned by data, and object to my experience.
Of course, I think it might be appropriate to add a line to the text "If
you need some time to get familiar with the problem again, please leave
a short note in a Comment ...".
Best regards
Rainer
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