On Tue, 2013-01-29 at 07:51 +0100, Rainer Bielefeld wrote: > Petr Mladek schrieb: > > > IMHO, the most important is to give > > user chance to answer before the first warning (30 days or so). > > Hi Petr, > > I don't think so. My experience is that the reporter normally will > answer within 3 days (mostly: latest next day) or never. We should not > base our decisions on 1 user in the world with a Sabbatical somewhere in > the Australian outback hindered to answer ;-) > All these theses that we should give a reporter weeks of time never have > been underpinned by data, and object to my experience.
Some people suggested 6 months. You suggests one week. I do not persist on 30 days but I think that it is a good compromise. For example, imagine someone who reports a bug before leaving on vacation, business trip, or into hospital. In addition, I think that it would be rude to push users to provide feedback within 7 days when the triage and fixing the bugs might take weeks and months :-) Best Regards, Petr _______________________________________________ List Name: Libreoffice-qa mailing list Mail address: Libreoffice-qa@lists.freedesktop.org Change settings: http://lists.freedesktop.org/mailman/listinfo/libreoffice-qa Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://lists.freedesktop.org/archives/libreoffice-qa/
